Business Support Resume Samples

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Business Support workers are also known as administrative assistants and take care of a variety of office and odd jobs for their employer. Essential functions performed by Business Support include greeting clients, taking messages, typing reports, scheduling appointments, taking minutes at meetings, and updating databases. Resume samples for this role focus on skills such as knowledge of office operations, attention to details, problem solving, telephone etiquette, customer service, and a professional manner. Most Business Support resumes make display of training in management, word processing, and bookkeeping.

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1

Business Support Manager

Developed strategic recommendations for call center job performance goals in partnership with senior team members. Coordinated compliance and risk training requirements and solidified divisional business continuity preparedness.

  • Created approved role-based goals for 2,000+ employees ahead of schedule.
  • Reduced recordkeeping time by 80% after leveraging a spreadsheet application to create a new automated database process.
  • Designed and produced monthly performance scorecards for seven division executives.
Candidate Info
19
years in
workforce
1
year
at this job
BA
Comparative Area Studies
2

Analyst 3, Business Support & Analytics

Delivered operational reporting and performance analysis for purposes of strategic business decision making and forecasting.

  • Project managed delivery of an operational performance metrics scorecard for call center agents supporting advanced business products for Enterprise customers.
  • Drove automation and efficiencies that facilitated data-based strategic decision making and customer interaction through advance use of business intelligence tools, including Excel and Tableau.
  • Successfully supported business needs by providing weekly, monthly and annual reports in addition to ad hoc reporting requests for senior leadership.
Candidate Info
23
years in
workforce
1
year
at this job
BS
Business Administration
Applied Information Technology
3

Business Support Specialist

Coached twelve sales representatives which led to 150% increase in sales

  • Created an automated process to reconcile accounts to expedite data collection
  • Analyzed key performance indicators and quarterly business reports to present to clients
  • Elected chairman of the company's activities committee which planned and executed events for 500 employees
Candidate Info
12
years in
workforce
1
year
at this job
Radio Broadcast Training
4

Business Support Associate

Customer and Administrative support for two entities.

  • Provided daily phone and email support to internal and external customers.
  • [company name] in the integration of a new archiving system.
  • Coordinated project plan for the migration of archived documents and files to a new archiving system.
  • Updated and revised process documents regarding all tasks performed in the Business Support Department.
Candidate Info
13
years in
workforce
13
years
at this job
5

Business Support Specialist

  • Provided client and customer service, sales support and promotional materials design.
  • Improved effectiveness of administrative functions through collaborative work team approach.
  • Generated Excel sales reports; enhanced CRM database using reporting and data analysis.
Candidate Info
17
years in
workforce
3
years
at this job
BA
Education
Human Resource Development
6

Business Support Analyst

  • Analyzed and developed solutions for state-wide customer issues via telephone, email, and in person inquiries
  • Implemented long-term customer care strategies to increase the number of service calls handled daily
  • Used database software (Oracle) and ticket systems to track and provide customer care related to parts and vehicle information for customers and superiors
Candidate Info
7
years in
workforce
1
year
at this job
BS
Business Management
7

Senior Business Support Specialist

Coordinate travel and accommodations for 1.3K customers attending onsite medical equipment and technology training programs annually. Handle reimbursement and expenses as well as extensive reporting requirements. Source and purchase supplies required for customer training. Respond to emergency situations, special needs and incident reporting. Collaborate with instructors, service team, 3rd-party vendors, cafeteria staff and security. Perform overall customer support.

  • Gathered customer information, booked travel and hotels, ensuring accurate arrival and departure dates and any special circumstances were accommodated, coordinating with 3rd-party travel vendor.
  • Arranged transportation to/from hotels and airport via shuttle, making sure groupings were accurate and timed for training.
  • Handled payment details for accommodations and processed all necessary reimbursements to customers for out-of-pocket meal expenses, ensuring payment within 7-14 of submission.
  • Greeted customers at start of training sessions, welcoming and answering any questions about arrangements for week.
  • Processed Performance and Career Enhancement (PACE) certificates and continuing education credits upon completion of training programs, giving appropriate certifications to participants.
  • Ensured compliance with State and Federal Sunshine Act guidelines by preparing report, including organizational capture and reporting of healthcare provider (HCP) expenses through the Aggregate Spend 360 system.
  • Managed ordering of office supplies, lab supplies, and other training materials, ensuring product availability at lowest cost and enhancing successful training experience.
Candidate Info
16
years in
workforce
4
years
at this job
BA
Business Technology
8

Project Manager - Consumer Direct Sales Business Support

Directs technical project teams through all phases and activities of the project life-cycle: manages project timelines, facilitates weekly and ad hoc meetings, prepares agendas and meeting minutes, collaborates with internal clients, including Marketing, Leadership, Legal, Contracting and Compliance to ensure appropriate business practices are utilized, and interacts with operational divisions within the Strategic Business Unit, including Enrollment & Billing, Sales and Service to gather accurate information that supports task completion.

  • Monitor all phases for the Consumer Direct letter process and Non-ACA mailings to ensure all tasks and project milestone are completed, deadlines are met, risks are identified, and issues are resolved in a timely manner.
  • Oversee the creation and update of the letter validation and approval SOP to prepare for 2018 ACA renewals.
  • Collaborate with and serve as a liaison to upper level management, project managers and business owners and support staff to determine project goals and priorities.
  • Prepare production documentation and reports: RADAR, Escalation, Letter Status, CDR issues and At a Glance dashboard; disseminate reports to various departments.
  • Monitor the progress of CDR letters by researching and utilizing reports to provide updates and identify action items.
  • Complete project tasks (e.g., letter validation, flowchart development, letter tracking, etc.) by utilizing document development, scheduling, letter generation, and workflow systems: PEGA WorkFlow Manager, Consumer Direct Writer, FileNet, Facets, MS Office Suite. Project Schedule/Visio.
Candidate Info
16
years in
workforce
10
months
at this job
BBA
Computer Information Systems
MBA
Business Management
9

Business Support Analyst

Lead evaluation, problem solving, decision-making, and implementation of Right from the Start Medicaid strategies on specific policies, emerging technologies, and special projects. Create training materials and provided regular information regarding system and business changes. Develops business specifications and present them to the technical team for system development.

  • Develop flowcharts mapping the process for completing a back-log of 80,000 applications resulting in qualified families enrolled in Medical Assistance within three months
  • Incorporate compliance of the National Voter Registration Act into day-to-day business by outlining procedures and conducting/coordinating quarterly site visits
  • Resolve technical problems associated with all data broker applications that result in continuous flow in processing applications.
  • Modify the original Document Imaging User Guide for RSM staff which is now used for training all new employees
  • Move RSM productivity tracking from an antiquated production database to a robust web-based Production Log by providing business and operational specifications to technical developers
  • Generate statewide ad hoc reports that were used to determine increase of staff and allocation of workload throughout Georgia
  • Expose defects in the Integrated Eligibility System by writing test scripts for User Acceptance Testing that resulted in a successful deployment
Candidate Info
28
years in
workforce
7
years
at this job
BBA
Finance
10

International Business Support Manager

  • Researched and identified potential consumer debt portfolios for purchase in Latin America region to present to senior management.
  • Prepared sales presentations for potential clients to increase business penetration into new markets.
  • Traveled to Latin America to meet with financial services clients that were interested in selling their consumer debt to the company.
  • Provided operational support for accounting, legal, and business development areas associated with Latin American business entities of Asta Funding.
Candidate Info
9
years in
workforce
1
year
at this job
BA
Business Administration
Applied Behavior Analyis

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