Business Process Manager Resume Samples

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Business Process Managers are in charge for finding ways to achieve business improvement. Essential responsibilities listed on a Business Process Manager example resume include developing and implementing best practices, working to attain organization goals, allocating budgets and resources, supporting management with decision-making, and maintaining documentation. Based on our selection of resume samples for this job, the most sought-after skills in a Business Process Manager are business acumen, analytical thinking, computer proficiency, teamwork, problem-solving orientation, and networking. At least a Bachelor’s Degree is required for this job, as well as training in business, finance, and management.

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1

Business Process Manager

Managed the development and implementation of process improvements designed to achieve greater efficiencies in manufacturing while meeting all regulatory requirements. Monitored and maintained all Sarbanes Oxley controls and SAP user access roles and verifications for the Milpitas plant. Streamlined manufacturing processes through the implementation of demand flow technology.

  • Completed the conversion of three product lines from a push system to a demand flow pull system reducing material replenishment time by 30%.
  • Trained production line planners on the Global Supply Chain equipment order fulfillment process reducing customer order response time by 25%.
  • Created a cycle count process for the manufacturing floor as part of a kaizen event, increasing the cycle count accuracy rate from 65% to 96%.
  • Co-led Milpitas plant in AMO SAP upgrade from version 4.7 to 6.0, scripting, validations, testing performed on time within budget.
Candidate Info
26
years in
workforce
3
years
at this job
AA
Associate of Arts
2

Business Process Manager I

Leads a 30 member team on a complex production line through a turn-around period. Supports and coordinates the implementation of a $2.5 million project to improve efficiency. Analyzes production data and key trends to drive efficiency improvements. Coaches and mentors team members to learn and utilize lean manufacturing principles to drive improved asset utilization.

  • Improved packaged beer volume per shift by 10% over the course of 4 months through implementing lean manufacturing techniques.
  • Reduced material loss by 28% over the course of 4 months by identifying key single source problems through root cause analysis.
  • Developed automated Performance Indicator tracking system and process that was rolled out to 12 North American breweries.
Candidate Info
29
years in
workforce
2
years
at this job
BS
Mechanical Engineering
MA
Master of Arts
3

Business Process Manager

Led a Six Sigma project to review real estate lease negotiation process which resulted in a 15% reduction in man hours.

  • Co-led project to implement an efficient approach to measuring, testing, and scoring vendor performance. The project resulted in a more relevant and useful process and an 85% reduction in KPIs.
  • Successfully facilitated the implementation of a department wide re-organization of teams and job functions.
  • Supported process design, implementation, and quality control monitoring to identify improvement opportunities, implement solutions, and measure impact. Drove implementation of a centralized continuous improvement program which provided visibility to 30+ department wide initiatives.
  • Provided compelling business cases for change with proven cost savings and efficiencies.
  • Developed sustainable, repeatable and quantifiable business process improvements utilizing a data driven approach.
  • Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.
Candidate Info
14
years in
workforce
2
years
at this job
BA
Social Sciences
4

Business Process Manager

Managed and directed eight employees supporting $400 million in sales including EDI management for 1500+ customers. Led 2-3 Business Process Improvement events per year across all areas of the company. Managed all ERP system enhancements with 3rd party IT company and internal marketing, sales, logistics, finance, and distribution.

  • Reduced customer and consumer complaints and processing time by 25% through process improvement.
  • Retained the K-Mart relationship ($20 million account) by successfully implementing Scan Based Trading (consignment).
  • Implemented Odyssey (3rd Party logistics provider) process to streamline carriers and freight cost which resulted in a savings of $1 million.
  • Developed and implemented new process for price increases, eliminating errors and saving thousands of dollars in rework costs.
  • Streamlined remote sales application allowing more flexibility and quicker order processing by sales force.
  • Managed all master data for company ERP systems ensuring accurate order processing and billing.
  • Led team on conversion of master data to SAP and was part of the Order to Cash team for the Consumer Products division.
Candidate Info
52
years in
workforce
4
years
at this job
AS
Data Processing Technology
Project Management Fundamentals
5

Business Process Manager - Six Sigma Blackbelt

Manage multiple process improvement projects within a distribution center. Leads cross-functional teams, to collect data, analyze to determine root causes, present and implement cost saving solutions. Lead and coach teams in the use of Six Sigma tools & processes, serve as change agent and problem solver.

  • Facilitated brainstorming sessions, created value stream maps, conducted FMEA analysis to determine sources of variation.
  • Utilized statistical analysis tools such as Minitab to analyze project data.
  • 85% of all process improvement solutions sent to executive management was accepted.
  • Developed financial analysis including costs and savings for every project, resulting is average yearly cost savings of 150k per project.
  • Trained, supported and mentored Greenbelts on Six Sigma, Lean methodology, and operational functions.
  • Improved Distribution Center fulfillment process by improving the location of products to streamline the pick, pass and ship process resulting in a $125k per month savings in combined personnel and shipping costs.
  • Led and directed critical quality projects.
  • Uncovered and assessed Six Sigma opportunities
Candidate Info
9
years in
workforce
5
years
at this job
6

SAP Business Process Manager and EM Design Leader

Completed 3 Full Life Cycle Projects leading the SAP design and development of the External Manufacturing processes to implement Strategic supplier integration with Kraft systems suite. Manage linkages across business and project teams to validate process and system accuracy. Coordinated change management with all business levels from initial planning through deployment conversion and support.

  • Developed the system design, with input from business and systems team members, to purchase all Finished Goods sourced from external vendors, a total spend of $2.2 B.
  • Initiated the deployment plans for all 140 External Manufacturers
  • Managed system testing, training material development, and deployment team training.
  • Provided ongoing support to resolve open issues and facilitate design improvements.
  • Developed a series of reports to deliver strategic business knowledge and support data driven decisions.
  • Awarded 2 Kraft Functional and 3 Values in Action Awards for exceptional performance
Candidate Info
24
years in
workforce
8
years
at this job
BS
Engineering / History
7

Business Process Manager

Service entitlement subject matter expert to services organization. Facilitated communications and process improvements between customer call center and operations management which initiated the investigation of customer service issues so that satisfactory results were reported on customer surveys.

  • Developed and implemented a customer billing process for invoicing service requests which tracked revenue to support the service budget.
  • Improved customer satisfaction by training call center agents so that response time metrics were met.
  • Created processes to transition the call center operations to a new business group which aligned revenues with the appropriate expense budget.
  • Ensured the accurate entry into the customer invoicing and contract databases.
  • Contributed to the design and administration of customer support databases which improved the end user interface.
  • Reported weekly revenues to management.
  • Responded to customer escalations from the call center, quoted time and material billing rates, secured customer purchase orders and authorized customers to receive service.
Candidate Info
14
years in
workforce
14
years
at this job
BA
Bachelor of Arts
8

Business Process Manager

Responsible for budgeting, resource management, development and support of the North American Order Management System.

  • Was hand picked to evaluate all aspects of order to cash processes to improve overall order to cash efficiency and improve customer satisfaction. This resulted in several key development projects which significantly increased customer case fill percentages and a dramatic reduction of warehouse cuts that led to an overall customer satisfaction jump in the industry.
  • Reduced incidents by 60% by addressing recurring problems and implementing efficient solutions.
  • Evaluated various support strategies and cut the support costs by 60% by outsourcing local support to RSS systems in Canada. This entailed full development and support transition a Toronto based organization.
  • Managed a team of 6 key business users to evaluated and documented over 180 existing legacy interfaces for order management and physical logistics in order to consolidate and streamline business practices following the decision to implement an global SAP business solution.
  • Collaborated with the functional experts to create new Business Requirements for all order to cash and physical logistic interfaces for upcoming SAP project.
Candidate Info
13
years in
workforce
4
years
at this job
HS
Computer Programming
BS
Business Administration And International Marketing
9

Business Process Manager - East Coast

Subject Matter Expert (SME) for Wolseley, represented North American Building Materials Business.

  • Worked with Accenture and SAP to create Wolseley's new ERP system for all business units.
  • Member of acquisitions leadership team, introducing newly acquired businesses onboard to our $5 billion structure.
  • Reduced operation expenses and improved trading profits through business process efficiencies for 100 locations - representing $1 billion dollars in revenue.
Candidate Info
14
years in
workforce
1
year
at this job
BA
History
MS
Facilities Management
10

Materials and Business Process Manager

  • Led the Discrete division's wafer manufacturing materials management and Computer Integrated Manufacturing (CIM) teams for global silicon production factories
  • Managed $100 million of raw material inventory, including materials and inventory planning and execution, on-time delivery of materials to production sites, and output of finished product to requirements of the business plan
  • Saved $15 million by reducing silicon wafer inventory through a lean focused re-engineering process
  • Coordinated a global business unit project to standardize materials management processes for manufacturing
  • Drove the implementation of vendor consignment program with key silicon wafer suppliers
  • Designed and implemented a formal inventory targeting process, improving lead time of finished goods by 25%
  • Implemented Sales & Operations Planning process, leading to a 20% improvement of raw silicon availability
Candidate Info
1
year in
workforce
1
year
at this job
AA
Industrial Marketing
BS
Business Administration

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