Business Process Consultant Resume Samples

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Business Process Consultants help organizations of all kinds improve their productivity by suggesting more efficient strategies or updating their infrastructure. Activities like identifying potential clients, consulting with customers, analyzing data, creating solutions, and developing action plans are often seen on Business Process Consultant resume samples. Successful example resumes for the job mention assets such as business process expertise, problem solving orientation, communication and interpersonal skills, computer competencies, and attention to details. At least a Bachelor's Degree in a business-related field is required for this role.

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1

Senior Business Process Consultant - Continuous Process Improvement Team (nga)

Aided in maturing and sustaining quality strategy and process improvement across enterprise-wide IT integrator program valued at $450M.

  • Key contributor to program's first joint Lean Six Sigma Process Improvement Project with government customers. Collaborated with stakeholders to establish improved process, implementation, and communication and training plans. Support all project meeting transcribing/distributing minutes and action items.
  • Increased contract's process improvement award fee category by 3%
  • Initiated proposed Quality Office reorganization strategy for better alignment with organization's future business model and contract option year requirements
  • Led the development of the program's quality management plan deliverable -- submitted to the customer on time
  • Monitored program performance via program reviews and other customer forums to proactively identify opportunities for increased engagement and better team resource allocation
Candidate Info
8
years in
workforce
3
years
at this job
BA
Economics
MA
Public Administration
2

Business Process Consultant

High-profile business process development role, with emphasis on legal services workflow management and process redesign. Managed training and adoption of Litigation Services matter management platform, with accountability for current state analysis, requirements development, future state process redesign, simulation and testing.

  • Led quality improvement effort to redesign Designated Counsel response procedures and reduce inquiry resolution time by 10%.
  • Directed four autonomous Litigation teams through a strategic realignment and standardization of legal processes, resulting in optimized service delivery model.
  • Designed and implemented a set of standards, policies, and procedures to more efficiently manage legal cases workflow and reporting.
Candidate Info
9
years in
workforce
3
years
at this job
BS
Finance
MBA
Finance
3

Business Process Consultant

Change Advisory Board (CAB) Chair and Enterprise Change Management Process Owner for the state of Georgia. Develop and maintain Change Management metrics for infrastructure and telecom systems. Perform RCAs / MPRs and quality audits for major incident recovery efforts as they occur. Developed / establish Problem Management process meet ITIL expectations. Collaborate with operational teams to create and evaluate recommendations to improve process and recovery efforts. Monitor and intervene accordingly SLA vendor voicemail service between GTA and Unified Arts.

  • Vendor Manager responsible for the outsourced voicemail system SLAs and on-line reporting.
  • Reduced the number of major services interruptions (incidents) infrastructure and network related from twenty-four (24) per year in 2006 to one (1) for 2008.
  • While conducting Root Cause Analysis (RCA) managed support team resources to identify, assign, track, and implement over one hundred sixty (160) corrective and pro-active action items.
  • Built partnerships and improved communication between support teams and agencies to further the maturity Change Management and increase ITIL compliance.
  • ITIL Certified in IT-Service Management (ITSM) Foundation V2 and V3
  • Developed and implemented electronic forms to standardize information collection and customer driven reporting related to RCAs.
Candidate Info
28
years in
workforce
2
years
at this job
Business Management And Information Technology
4

Business Process Consultant

Review and re-engineer existing business processes to address gaps and increase proficiencies. Serve as the Enterprise Change Advisory Board (CAB) Chair and Enterprise Change Management Process Owner for the state of Georgia. Maintain full accountability for IT production changes and overall stability of IT enterprise infrastructure that supports 300 plus state agencies in 159 counties. Develop and maintain Change Management metrics for infrastructure and telecom systems. Perform RCAs / MPRs and quality audits for major incident recovery efforts as they occur. Developed / establish Problem Management processes to meet ITIL expectations. Vendor manager responsible for SLA compliance and website reporting for the states outsourced voicemail service utilizing vendor Unified Arts.

  • Reduced the number of major services interruptions (incidents) infrastructure and network related from twenty-four (24) per year in 2006 to one (1) for 2008.
  • While conducting Root Cause Analysis (RCA) managed support team resources to identify, assign, track, and implement over one hundred sixty (160) corrective and pro-active action items.
  • Built partnerships and improved communication between support teams and agencies to further the maturity Change Management and increase ITIL compliance.
  • ITIL Certified in IT-Service Management (ITSM) Foundation V2 and V3
  • Developed and implemented electronic forms to standardize information collection and customer driven reporting related to service interruptions.
Candidate Info
28
years in
workforce
2
years
at this job
Business Management And Information Technology
5

Business Process Consultant

Sourced vendor field and directed all Business decisions to create a Target specific Video Analytics System (People Tracking, Object Removal, Traffic Mapping, etc.)

  • Developed five concepts that warranted patent filings; one which was recently issued a patent and one which has a patent published
  • Created a Guest Insights framework for merchandising teams to leverage $150M Target specific IP video platform to identify customer traffic, conversion, and instocks.
  • Directed over 100 Merchant projects focused on obtaining Guest Insights through the utilization of video; components included identifying project scopes, determining sample sizes and measurements plans, and compiling results to be shared with all levels of the organization.
  • Conducted over 100 presentations with audiences ranging from the CEO to summer interns and groups of up to 200 employees.
Candidate Info
5
years in
workforce
4
years
at this job
BA
Communications & Marketing
MA
Master of Arts
6

Sr Manager/business Process Consultant

Created Source to Pay strategy for three workstreams and orchestrated $1 million of cost savings in 2012 and $27 million of anticipated savings over three years.

  • Identified discounting savings opportunity of $8-$13 million.
  • Facilitated vision session, value stream event, and workshops.
  • Prepared and presented executive presentations.
  • Master Black Belt trained. Mentored belts and taught Green Belt and Yellow Belt classes.
  • Acting HR Continuous Improvement Champion (Q4 2011) and Leader of Outside Services Project (2010-2011)
Candidate Info
12
years in
workforce
3
years
at this job
BS
Industrial Engineering
7

Business Process Consultant

Derived, created and implemented highly complex business logic for BI Sales, Healthcare data flows

  • Managed ongoing production support and collaborated with development team to improve and stabilize critical business entities including enterprise sales, Healthcare and ad hoc Healthcare support systems, Ad hoc Amazon pricing and Clearance processes.
  • Developed and streamlined processes to ensure business data integrity, accuracy, usability and efficiency
  • Provided guidance to developers, analysts, technical management and BA on business needs and processes fir all subject areas.
  • Ensured BI data is current, accurate and business ready at all times
  • Proficient in SQL, SAS, Microstrategy, on UDB, Oracle Teradata and SQL Server BI platforms
  • Created POC, designed and implemented Sales Type metrics that are used throughout [company name] Enterprise Managed BI Data Accuracy for a $4 billion annual Healthcare business
  • Honored with the 2012 [company name] National Best team Award - Mechandising for Amazon Pricing
  • Recipient of SVP award for Pharmacy production implementation
Candidate Info
23
years in
workforce
2
years
at this job
8

Project Manager and Business Process Consultant

Enthusiastic in leading projects using project life-cycle phases (start-up, planning, execution and close-out) in all project complexities. Assess and define project requirements driving initiatives of future implementation. Source, negotiate and manage internal/external vendors. Highly pro-active performing well in a multi-task environment.

  • Analyze and develop processes analyzing work flow structure
  • Create project plans with budgeted costs, materials and progress reports
  • Managed multiple projects within a $9M establishment creating financial reporting and reconciliations
  • Created a formulated revenue and job cost report to compare production of work complete
  • Managed system network and software
  • Create and deliver presentations to management on proposed project goals
Candidate Info
9
years in
workforce
3
years
at this job
AAS
Production Management
BS
Industrial Management
Project Management Program
9

Business Process Consultant

  • Created process models using the Savvion BPMN modeler to facilitate moving users to the BPMS system, resulting in both immediate efficiency gains and positioning the company for further automation
  • Established best practices to coordinate order management among diverse workgroups, including eight newly-acquired companies with a total value of over $5b.
  • Led cross-departmental change management efforts to gain stakeholder agreement, presented to business leaders, conducted early demos and Q&A sessions to ensure business alignment
  • Documented business requirements, performed system testing, delivered training, and created detailed reporting
Candidate Info
8
years in
workforce
3
years
at this job
BA
Physics
MBA
Business
10

Global Supply Chain Business Process Consultant

Implementation

  • Implemented JDA Transportation Manager and [company name] Backhaul Trip functionality worth a savings of $34M per year
  • On-boarded Cognizant Technology 3PL to the project mid-flight supporting the $100M overall project deliverable
  • Built [company name]'s integrated supply chain knowledge management tool and trained cross functional teams on new functionality
  • Led the scoping, planning, implementation, and execution of the project pilot and proof of concept ofJ DA I2 TM for Trip planning
Candidate Info
5
years in
workforce
2
years
at this job
BA
Philosophy And English
MBA
Transnational Supply Chain

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