Business Process Analyst Resume Samples

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Business Process Analysts support various departments in a company in order to diagnose and improve business processes and increase efficiency. Their tasks include analyzing past trends, monitoring workflow, making predictions, developing business process models, recommending enhancements and assisting the management in making decisions. Key skills listed on most resume samples are business processes expertise, analytical thinking, business acumen, excellent written and verbal communication abilities, and computer proficiency. Employers usually select resumes which display a degree in business or IT.

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1

Business Process Analyst

Implemented Default Servicing projects of various sizes and risk levels simultaneously by following technology operations group project methodology, using SharePoint for project tracking and documentation.

  • Consolidated the information gathering process for loan modification terms by updating proprietary settlement applications and the mortgage servicing platform.
  • Reduced corporate security risk by migrating 3rd party vendors from the mortgage service platform to a more secure application.
  • Streamlined access to information for mortgage loan owners or assignees.
  • Reduced negative impacts to existing processes and internal applications by facilitating meetings with business partners and documenting business requirements for application and process updates.
  • Reduced the onboarding time for new teammates by coaching and mentoring them to follow project management methodology.
Candidate Info
13
years in
workforce
3
years
at this job
BA
Bachelor of Arts
MBA
Master of Business Administration
2

Business Process Analyst Consultant, Operations Planning and Improvement

Cross-department infrastructure enhancements via Six Sigma methodologies

  • Leading Diplomate Services project to revolutionize service center by implementing a modern CRM, enterprise quality phone/IVR system, and first ever CSAT/NPS program for the organization
  • Transforming internal governance by centralizing like tasks within one department, including the management of volunteer staff dedicated to developing physician exams
  • Developing multi-generational plan to reduce cycle time of exam registration window by 25%
  • Advocated for on-site Six Sigma training, resulting in over a dozen employees being selected for the first round of Green Belt certification
Candidate Info
9
years in
workforce
7
months
at this job
3

Sr. Staff Business Process Analyst

As a Sr. staff business process analyst, my major responsibilities are analyzing/documenting data requirements from business needs and working with end users to streamline reporting process.

  • Prepared month-end close package related to COGS and inventory for top managers.
  • Created Oracle Discoverer end-user reports for finance team.
  • Developed SQL scripts to retrieve data from Oracle for business analyses.
  • Simplified reporting process by developing excel templates using excel functions and macros.
  • Assisted in extracting data from different sources, transforming, and verifying data per business requirements.
  • Worked with finance and supply chain group to identify and analyze process issues.
Candidate Info
16
years in
workforce
2
years
at this job
BS
Computer Information Systems
MBA
Master of Business Administration
4

Business Process Analyst/project Manager, Customer Care Support

Served as the point person for enterprise wide electronic signature(eSignature) and bill statement initiatives, promoting operational standardization and cost reduction. Successfully launched EasyPay recurring payments, Price Lock service agreements and Accessible Bill projects for all regions in the reduction in call in rate. Worked with internal/external business groups reviewing, analyzing, and evaluating business processes, business systems and user needs to achieve process and change improvements that enhanced operational efficiencies, improved customer satisfaction resulting in cost effective solutions for residential and business customers.

  • Business partner with key stakeholders evaluating changes in business processes and product offerings that significantly impacted the end to end process for eSignature.
  • Provided consultation on the use of re-engineering techniques to improve process performance and product quality for Sales/Marketing departments.
  • Planned, organized, lead and facilitated cross-functional project teams while measuring performance against process requirements.
  • Documented, evaluated and tracked testing results to ensure system applications were free from defects.
  • Managed Cox's Accessible bill project formats (Large Print/Braille) to meet federal regulatory requirements for online billing tool.
  • Ensured compliance policies, procedures and regulatory guidelines were met and deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provided a framework to ensure changes were successfully implemented.
  • Successfully managed relationships between various markets, vendors and corporate resources to fully meet their business process and change management needs. This included training, ad hoc reporting, defining policies, methods & procedures and best practices. Provided post implementation results as assigned.
Candidate Info
14
years in
workforce
2
years
at this job
BA
Business Management
5

Business Process Analyst

  • Managed the yearly purge of paid in full loans for all of Servicing, saving the company approximately $1,677,000 in 2014
  • Generated monthly and ad-hoc reports using Business Objects to ensure compliance with federal regulations
  • Utilized reporting to make mass updates to data fields on mortgage loans
  • Facilitated and administered all aspects of the Change Control Program across multiple business lines and levels of management, mitigating risks and ensuring changes adhered to the Servicing Policy
  • Participated as a key stakeholder in a company-wide initiative to enhance the process flow and effectiveness of the Change Control Program
  • Engaged with the business to update procedures and policies
  • Assisted in collecting information for internal and external audits
  • Supported team members in Business Continuity Planning to mitigate risks in case of a disaster
  • Administered internal Share Point site
Candidate Info
8
years in
workforce
1
year
at this job
BBA
Finance
6

ERP Business Process Analyst - Member of The ERP Solution Deployment Team

ERP Business Process Analyst - Member of the ERP Solution Deployment Team responsible for deploying the Microsoft Dynamics AX2012 ERP system across Hexcel's multiple manufacturing and corporate sites.

  • Primary responsibilities consisted of documenting existing business processes on existing legacy systems trailed with design & implementation of new system and business processes in a Microsoft AX2012 environment.
  • Areas of focus: General Ledger, Planning, Inventory & Warehouse Management and Product Information Management.
  • Supported several ERP sub-systems centered on export compliance, transportation management and product labeling.
Candidate Info
9
years in
workforce
5
months
at this job
BBA
Finance
MA
Interdisciplinary
7

Business Process Analyst

Perform accounting, general ledger reconciliation, trial balance analysis, financial systems analysis and financial reporting support services in the areas of Treasury reporting and financial reconciliations.

  • Prepare reports according to OMB/Treasury guidelines, utilizing complex Treasury crosswalk attributes; excel spreadsheets, and Treasury systems.
  • Analyze illogical G/L accounting conditions, Treasury tie-points and conduct research.
  • Perform reconciliation of assigned funds to Treasury Cash General Ledger accounts utilizing several systems.
  • Perform root cause analysis, research posting models and complex accounting interfaces for communicating discrepancies to the various departments for correction.
Candidate Info
4
years in
workforce
1
year
at this job
BS
Business
MBA
Business Administration
8

Senior Business Process Analyst

  • Researched existing disjointed exchange for Medicare operations for gaps in performance and security within the data file
  • Discovered a major flaw within the end to end file process handling within the premiums environment after getting approval from all departments, designed the new tracker tool, all training aspects and documentation as well
  • Responsible for learning operations of a newly purchased company (Connextions) to act as back up for the one person responsible for data file operations and implementation
Candidate Info
29
years in
workforce
10
months
at this job
C
Computer Programming
BA
Business Administration
9

Business Process Analyst

Analyzes functional and technical issues related to DoS financial and payroll software and systems for DoS
employees worldwide

  • Provides product overview, functional and technical support to embassy employees
  • Responsible for functional and technical support during implementation of new financial and travel related
  • Works closely with programmers and end-users to identify product and service requirements
  • Analyzes financial transactions and fiscal data to resolve system-related rejections
  • Creates and maintains SQL scripts to correct functional and technical errors
  • Analyzes and tests software packages prior to pilot implementations
  • Key contributor to ISO 9001 Quality Management System documents and processes
  • Subject matter expert in a variety of DoS financial software and systems
  • Mentors junior analysts
  • Responsible for improvement and maintenance of customer service atmosphere
Candidate Info
10
years in
workforce
5
years
at this job
AS
Leadership
BS
Business Management
MA
Business Administration
10

Business Process Analyst

Develop and lead redesign initiatives, guiding project and cross-functional teams across business. Creation and documentation in TIBCO.

  • Lead Standard Work documentation, managing a team of 4 analysts in the design and documentation of these processes. Working with 14 groups, creating over 45 Choreographies, 75 sub processes and design and drafting of Standard Work that impact over 500 employees.
  • Lead Kaizen events and follow up work that identified best practices nationwide for distributed sales and fulfillment. Influence and gain consensus on processes, documentation published 2013, Decreasing risk and improving production, impacting over 8000 employees.
  • Lead NE Pilot project that is now a national Closing Revamp project, defining new work flows, creating plans, training materials, communication and delivery of training to all pilot participants. Complete follow up audits and tracking for alignment and success.
  • Collection and analysis of data for the purpose of understanding current performance.
  • Provide both proactive and real time coaching on process improvement tools, application and approach, and performing actual analysis on complex processes as needed.
  • Evaluate current process performance at a higher level for the purpose of identifying and prioritizing new project opportunities.
  • Provide analytical support to the process design teams, including definition, planning, and implementation of various initiatives to achieve process design goals.
Candidate Info
34
years in
workforce
3
years
at this job

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