Branch Operations Manager Resume Samples

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Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on example resumes of Branch Operations Managers include managing employee benefit plans and payroll processing, and recruiting, hiring and training operation support staff. Branch Operations Managers often have four year degrees in a business or finance-related field, as well as several years of field experience and at least two years of managerial experience on their resumes.

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1

Branch Operations Manager / Assistant Branch Manager

Managed the operations side of the retail bank branch. Worked with the Branch / Sales Managers daily to ensure customer needs were met. Created the weekly schedule for and supervised a team of up to 15 direct reports.

  • Reduced branch fraud by over 20%.
  • Investigated and prevented suspected fraud activity for all house accounts.
  • Processed the daily overdraft decisions, monitored overdraft and kiting reports, and actively managed charge-off losses.
  • Balanced general ledger, demand deposit, and suspense clearing accounts.
  • Ensured operational and security compliance training completed according to schedule.
  • Performed teller cash drawer audits, consignment item audits, and branch mini-audits in preparation for the annual external audit.
  • Oversaw branch cash flow of up to $500,000 and assisted with currency shipment preparation.
Candidate Info
7
years in
workforce
5
years
at this job
BS
Business Administration
2

Branch Operations Manager

Managed the overall administration and operations of a sales branch office. Charged with the responsibility and accountability for all operational and financial aspects of the branch. Supervised a
staff of six administrative associates; supporting a sales organization of 48 financial professionals.

  • Established a client relations program to reconnect with client base, especially "orphaned"
  • Implemented monthly mailing program, offering annual client review service; resulting in 20 %
  • Assisted in helping to grow the organization from 36 to 48 sales associates; and from two to three
  • Maintained cost controls, working within budget resulting in annual profit margin between 9% to 15%.
  • Assembled and directed an effective team- moving the entire facility to an new office location. The
  • Improved processing time by one day by combining the application omission and client suitability
  • Helped oversee the training of replacement personnel to new service center.
Candidate Info
49
years in
workforce
8
years
at this job
BS
Business Administration
3

Branch Operations Manager

Provided leadership and direction for 20 sales branches with more than 50 loan officers and operations staff while overseeing the daily operation of the Direct Division. Responsible for
facilitating optimal efficiency and quality during all lending phases from application to funding.

  • Developed and implemented annual business and marketing plans, along with budgets and accurate sales forecasts.
  • Designed sales and marketing programs designed to drive branch competition using sales rewards and recognition; provided strategic direction for staff and channel resources.
  • Managed all recruitment and training of a top-producing lending team; trained staff in changes to interest rates, market trends and economic factors to maintain a record of zero re-purchases.
  • Ordered titles, surveys and appraisals; negotiated with attorneys and communicated with banks regarding changes in available/qualified loan products.
  • Analyzed applicant risk and financial status, with emphasis on residential real estate lending
  • Handled all credit and lending phases, including review and analysis, structuring,
Candidate Info
6
years in
workforce
7
months
at this job
BBA
Business Administration
4

Branch Operations Manager

Responsible for building from scratch an operations department providing direct support to a sales staff of 16 loan officers, including supporting outlying branches

  • Directly hired and managed 7 operational employees and provided technical support training and product guidance to operations staff, including 16 loan officers
  • Successfully managed a pipeline that closed 690 units in 2013 for $198M and 976 units in 2012 for $249M
  • Managed an operational processing staff that closed an average of 13 loans per month with an internal accuracy rate of over 99%
  • Personally created and implemented internal branch office procedures to meet changing regulatory requirements and internal policies
  • Provided direct support to Sales Manager and disseminated all changes in procedures, regulatory requirements, program additions/changes/guidelines to branch staff
Candidate Info
22
years in
workforce
2
years
at this job
BA
English And Education
5

Branch Operations Manager

Maintained client relationships by assisting customers in the management of their accounts, proactively solving problems and responding to inquiries and concerns regarding financial needs.

  • Consistently met and exceeded production goals by providing client referrals to all lines of business; recognized as a Top Performer for two years.
  • Coached tellers and platform staff along sales, service, and operational metrics, resulting in increases in measureable service standards and teller referrals.
  • Balanced a cash vault on a daily basis, and managed daily operational standards related to new account opening, transactional processing, overdraft exposure, and internal ledger accounts.
  • Implemented marketing redesign during rebranding, coordinating with both outside vendors, and sales and marketing managers.
  • Provided onboarding coaching to new hires, and supplemented in-branch training related to the rollout of a new teller service system.
  • Managed a Mass Affluent branch with $175 million in deposits in absence of branch manager for four months, during which the branch returned positive deposit growth, as well as a strong internal operational control rating.
Candidate Info
13
years in
workforce
10
years
at this job
BA
Psychology
6

Branch Operations Manager

Oversee the daily safety, health, training and regulatory compliance of the facility while managing warehouse, tank farm, and transportation activities to meet or exceed customer requirements and company standards. Manage shipping, receiving, and inventory functions.

  • Improved, maintained overall facility Safety, Health & Training record while managing multiple facilities.
  • Completed the Branch PSM/RMP with support from the Regional Regulatory Manager.
  • EH&S Auditor for Southeastern Region, completing 2 or more audits per year.
  • Trained new Branch Operations Managers for Southeastern Region.
  • Developed & implemented initial Standard Operating Procedures for facility.
  • Assisted Corporate with several building projects.
  • Managed team that converted former E&E facilities within UVX during acquisition of several facilities.
Candidate Info
27
years in
workforce
9
years
at this job
HS
Education
7

Branch Operations Manager

Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements.

  • Maintained accounts of daily transactions of cash or check acceptance and withdrawals.
  • Lead operational audits and took responsibility for staff preparation and development
  • Participated in special reviews and investigations including employee and vendor misconduct and fraud. Wrote audit programs and reports and presented results to upper management.
  • Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
  • Prepared audit reports and reported the positive and negative aspects of the organization's functions.
  • Verified documents and checked compliance of regulations in opening and closing bank accounts and validated its accuracy and legality.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Management
BS
Business
Business Administration-management
8

Branch Operations Manager

Managed, supervised and coach teammates on the proper execution of banking center key plays while role modeling desired behaviors.

  • Successfully and proactively managed risk in every business transaction leveraging identify, escalate, debate.
  • Executed leader plays: leading from the lobby and meet the customer to engage and resolve complex customer issues and transactions.
  • Identified and created strategies to successfully lower customer problem incidents.
  • Observed and provided actionable feedback to each banking center teammate.
  • Developed associates proficiency in all aspects of sales, service and operations for personal growth and advancement.
  • Collaborated with business partners such as mortgage, merchant, small business to ensure
  • Acted as an operations champion for our market leadership team by providing operational updates, best practices and assistance in managing operations for successful BCCR audits and risk management.
  • Consistently lead weekly conference calls and monthly leader meetings.
Candidate Info
27
years in
workforce
7
years
at this job
9

Staffing Coordinator and Branch Operations Manager

  • Conducted interviews, screenings, and aptitude tests to identify top candidates to fill job orders for clients
  • Built and maintained a core of associates including professional, commercial, and administrative
  • Cultivated new and existing client relations by identifying relatable commonalities and providing valuable partnerships
  • Operated as a mediator between client company managers and working associates during contention
  • Expanded a new branch of working associates by 55% due to heightened client relations and superior customer service
  • Participated in community outreach programs by teaching job seekers resume and interview competency
Candidate Info
5
years in
workforce
8
months
at this job
BS
Communication, Advertising
MA
Human Relations
10

Branch Operations Manager

Promoted a positive work environment in which team of mortgage professionals could achieve at the highest level.

  • Leadership role in the origination and closing of new residential mortgages, including processing, underwriting, closing and post-closing delivery of compliant file to investor.
  • Maintained open communication with regional sales manager and helped develop sales team. Provided staff with construction feedback and encouraged career development and the gaining of new skills.
  • Conducted performance reviews and made personnel decisions such as compensation and promotions of operational support staff.
  • Selected, onboard, trained and managed operational support staff
Candidate Info
17
years in
workforce
7
years
at this job

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