Billing Supervisor Resume Samples

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Billing Supervisors oversee employees who are responsbile for the billing processes in an office and are mainly in charge of recruiting and training staff, assigning tasks, and implementing quality assurance processes and billing systems. They may also need to occasionally provide customer service. Based on the strongest resume samples for Billing Supervisors, the ideal candidate demonstrates leadership, supervisory skills, communication abilities, problem-solving orientation, and solid accounting expertise. Employers usually select resumes displaying a degree in finance or another related field.

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1

Billing Supervisor

Responsible for the coaching and development of a team of 15 to 20 Customer Account Executives in regards to the billing aspect of [company name] services

  • Developed personal performance plans with agents and provided on-going performance feedback and performance plan reviews
  • Met or exceeded goals in regards to a Metric System including Calls Per Hour, First Call Resolution, Voice of the Customer Surveys and agent Transitional Sales
  • Conducted real-time phone monitoring and coaching to service agents in order to maintain required service levels
  • Responsible for customer escalations in regards to resolution and customer service standards
  • Helped in the hiring and training of over 500 agents in a 6 month period
Candidate Info
18
years in
workforce
2
years
at this job
BA
Recreation Management
2

Regional Billing Supervisor

Mentored employees, conducted performance evaluations, counseled and provided disciplinary actions when needed.

  • Worked to facilitate individual and team development that drove positive results.
  • Maintained a good working relationship with other physicians, hospital administrators and medical records directors.
  • Monitored 20 Billing Coordinators and 20 Hospitals Production and Quality Standards to meet the department's metrics.
  • Performed hospital startups, implementations of procedures, identification and resolution of problems related to chart flow and provided feedback, counseling, and retraining when appropriate.
  • Monitored the workflow for all my designated hospitals to ensure the budget for the administrative functions were being managed per the contract.
Candidate Info
11
years in
workforce
2
years
at this job
3

Billing Supervisor

Created billing reports to validate multiple insurance company payments

  • Created reports analyzing all receivables to ensure accurate receipt of payments.
  • Analyze billing reports to rectify discrepancies with various insurance managers
  • Developed and implemented a spreadsheet system to track billables across the organization. Reduced errors by 95% and increased revenues by $75K;
  • Maintain and organize office records by converting manual records to a spreadsheet system.
Candidate Info
10
years in
workforce
3
years
at this job
BA
History And Psychology
4

Billing Supervisor

Supervise staff of six responsible for weekly billing activities to ensure maximum efficiency; provided guidance and direction to staff covering all aspects of billing ensuring adherence to policies and procedures

  • Ensured services/supplies were billed timely and appropriately and rejections/errors researched and resolved to meet timely filing deadlines
  • Kept management informed of the status of accounts, errors, rejections, etc. on a weekly and ad hoc basis
  • Prepared ad hoc analysis to determine billing performance and to direct the team focus to maintain expected claims volume and cash flow
  • Facilitated data integrity project to identify system and process gaps and implemented updates/changes to ensure claims data integrity from receipt to transmission
Candidate Info
21
years in
workforce
2
years
at this job
HS
High School Diploma
5

Billing Supervisor, Rate Specialist, Collections Lead, Claim Investigator

Responsible for motivating and monitoring up to 50 data entry clerks to achieve and exceed quality and quantity of department goals.

  • Fostered a team environment which decreased turnaround.
  • Conducted employee conferences by validating and addressing concerns.
  • Evaluated and maintained 800 strong client database, cycling through every 45 days.
  • Developed new research techniques and trained 7 collectors which increased call production.
  • Reviewed and investigated claims requests, located lost freight and mitigated damaged freight to offset claims liability.
  • Supplied rate quotes to customers after listening to clients situations and needs.
  • Fostered positive relationships with customers through email and phone which increased client retention.
  • Demonstrated accurate data entry and exceeded office bills per hour goals resulting in a promotion.
Candidate Info
18
years in
workforce
16
years
at this job
Business Administration
6

Medical Billing Supervisor

Trained and supported billing staff with billing activities, procedures and standards at five locations

  • Managed Front Desk patient operations and resolved billing issues
  • Credentialed - 40 Clinical Social Workers, 25 Optometrists, and one MD - Empire and GHI Medicare
  • Submitted electronic claims to Medicare and CSC (Medicaid.) Posted insurance payments to patient accounts
  • Charged with patient collections and re-billing various insurance companies; formulated Appeal letters
  • Instrumental in setting up two new billing locations, trained new staff, writing office policies, software update, phone system, and work station installations
  • Created and implemented a billing & instructional manual for new employees
  • Successfully recovered over $75,000 from Medicaid in retro payments
Candidate Info
11
years in
workforce
11
years
at this job
7

Billing Supervisor

Reported to the Insurance Director in handling all third party billing and collections to 17 medical offices.

  • Responsible for monitoring all claims submitted to Medicaid as well as private carriers and reviewed all information for accuracy to ensure immediate payment.
  • Assist sister offices with daily billing questions and escalated any problem that needed immediate attention.
  • Attend and facilitate meetings on the ongoing process of the insurance department.
  • Trained, delegated and assist staff in data entry, editing and maintained records of all incoming and outgoing work.
  • Assist in maintaining staff relations, resolved problems and ensure efficiency of operation.
Candidate Info
16
years in
workforce
8
years
at this job
Nursing Assistant Program
Examiner/medical Billing
8

Billing Supervisor

Personally assisted and worked closely with doctors on a daily basis to ensure smooth flow of daily operations and patient satisfaction as well as opened and closed office and organized front desk schedule.

  • Managed all outgoing claims to various insurance companies as well as any resubmissions and follow up when necessary. Highly knowledgeable on workers compensation as well as no-fault claims.
  • Maintained ongoing daily operations of front desk such as billing, diagnosis entry and data entry by using procedure codes and modifiers.
  • Monitored all accounts receivable functions - insurance collection calls, follow up on denials and any open balances and ensured accuracy of all expense balances.
  • Obtained pre-certifications, prior authorizations and referrals for labs, diagnostic tests, office visits, radiological tests and durable medical equipment.
  • Posted all co-pays, balances and deductibles as well as handled petty cash budget and deposited daily bank slips.
  • Maintained calendars, coordinated breakfast and lunch-ins with sales reps as well as handled a high volume 10-line phone system while checking in/out patients.
Candidate Info
7
years in
workforce
5
years
at this job
BA
Psychology
9

Billing Supervisor

Responsible for production of all invoices for the Investment Advisory department, including quarterly bills and partial bills within the quarter. Audit accounts on a monthly/quarterly basis to guarantee accuracy of management fees. Assisted in the migration to new billing system in 2010, which included developing new reports.

  • Maintained integrity of billing system as we've grown from 2,500 to over 8,500 accounts within 8 years
  • Ran and processed numerous reports prior to quarter end in preparation for quarter end processes
  • Supervised and troubleshot any situations that arose in the billing process
  • Created and maintained billing procedures and checklists
  • Worked with different departments and provided backup assistance, including Investment Managers, Cashiering, and Mutual Funds, as needed
  • Trained others on the billing process
Candidate Info
17
years in
workforce
4
years
at this job
BS
Business
10

Billing Supervisor

Supervises a five person billing team and ensures that all responsibilities are being performed accurately, are in compliance with SOX guidelines, and meet set deadlines and schedules

  • Manages outflow and issuance of $3 to $4 million in monthly invoicing for multiple contracts
  • Acts as point of contact for all non-base contract/out-of-scope inquiries and issues related to a $50 million, 5 year contract with Hewlett Packard, which includes 100+ service locations spanning across the United States and Canada
  • Assists the Controller and Finance Director with monthly closing of books, accruals, setting up of newly acquired customers, and other accounting related duties as needed
  • Aided in the integration and billing process development of a newly acquired $40 million contract beginning in September of 2012
Candidate Info
5
years in
workforce
3
years
at this job
BA
Economics
Business Foundations Certification

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