Bank Supervisor Resume Samples

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Bank Supervisors help the customers and staff of the banking branch with their day to needs relating to finances. Example resumes of Bank Supervisors highlight such skills as sharing responsibility for branch sales goal attainment with the management team, communicating corporate sales incentive programs, and initiating sales to achieve targeted production goals. It is beneficial for candidates to be able to list a bachelor's degree in the fields of finance, economics, accounting or business on their resumes, as well as on-the-job experience.

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1

Bank Supervisor

Created and led sales team for branch that exceeded sales goals by 20% in first year.

  • Balanced bank vault and teller drawers daily.
  • Performed random bank audits, ensuring there were no security issues.
  • Improved morale and increased team cohesiveness by creating and planning monthly team outing.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Marketing
2

Bank Supervisor

Executed better ways for product offering so the whole branch can hit its sales goals and revenue goals

  • Trained tellers on banking policies and improved sales techniques toward achieving their sales goals
  • Implemented and tracked branch performance
  • Efficiently and effectively audit teller drawers on timely basis
  • Assisted management with complex issues
Candidate Info
1
year in
workforce
10
months
at this job
AS
Arts
BBA
Accounting
3

Assistant Manager Trainee/ Bank Supervisor

In charged of training and development of supervisors and tellers on daily operations, while maintaining 99% transactions accurately.

  • Always went above and beyond sales goal each month, remained Top 2 in District each quarter throughout 2014.
  • Balanced a drawer at the end of every shift, while teaching and coaching employees to maintain a clean and customer friendly atmosphere.
  • Helped to create a customer service program, that's implemented throughout the company, The Customer Experience Program.
Candidate Info
14
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Associate of Science
4

Phone Bank Supervisor

Managed teams ranging from 10-30+ team members by providing sales, production, quality training, and career development

  • Engaged in one on one coaching by monitoring outbound phone calls, evaluating sales quality and customer service expectations
  • Coordinated and managed recruiting efforts including attending career and college fairs
  • Collaborated with project management and technical support teams to improve implementation strategies
  • Led the training group for 50 new Phone Bankers by presenting the job expectations in a classroom setting and role playing processes; created and provided training manuals and quick reference guides for their future use
  • Administered Managing Premier Performance (MPP) quarterly and annual reviews for direct reports by evaluating sales and service results compared to expectations; effectively communicated those reviews and moved to performance improvement plans or other methods of additional coaching if necessary
  • Communicated annual raises to direct reports
Candidate Info
11
months in
workforce
11
months
at this job
BS
Business Administration
5

Phone Bank Supervisor II, AVP

Managed a team of 16 premier phone bankers.

  • Coached and developed bankers to achieve greatness in the area of service quality, sales and productivity.
  • Effectively coaching team to behaviors such as overcoming objections, time management and product knowledge that led to higher sales and customer satisfaction.
  • Monitored calls to ensure excellent customer service is being delivered to High Valued customers.
  • Research and resolved HR issues.
  • Administered counseling, evaluations and feedback to staff.
  • Assisted with escalated calls and complex problems.
Candidate Info
8
years in
workforce
5
years
at this job
6

Bank Supervisor

Counseled clients with selection of financial products to meet their financial planning and banking needs

  • Created and processed clients' accounts while providing excellent customer service
  • Sold and referred bank products based on specific sales focus
  • Identified prospective clients; develop and implement presentation for clients
  • Provided knowledge of bank lending practices, policies, compliances and underwriting criteria
  • Managed four tellers, dual control and ATMs
  • Supervised to ensure all transactions of cash, check and balancing and money orders were processed accurately and efficiently on a daily basis.
Candidate Info
4
years in
workforce
2
years
at this job
AA
Marketing
7

C.o.d. Bank Supervisor

Managed 8 different functions, including annual budget and monthly cost analysis

  • Directed daily processing and balancing of $5 million in C.O.D. remittances
  • Designed and initiated effective control system; supervised 16 people
  • Achieved several 100% accuracy audits
Candidate Info
21
years in
workforce
2
years
at this job
8

Bank Supervisor/bank Officer

Supervised team of 20 collectors

  • Monitored calls to ensure quality and compliance guidelines
  • Provided coaching and ongoing training and development
  • Completed internal reviews and monitored attendance and counseling
  • Reduced overall delinquency by 3% developed new policies and procedures
Candidate Info
10
years in
workforce
7
years
at this job
Management Program
9

Phone Bank Supervisor

Managed 25+ phone bankers and supported them in day to day activities as for means to exceed results.

  • Participated in various projects to drive engagement amongst team members
  • Conducted interviews for potential candidates
  • Handled HR related issues with team members
  • Provided one on one feedback to address impactful behaviors
  • Reviewed reports and coached on various areas of opportunities
  • Continue to mentor peers and bankers for further success
Candidate Info
6
years in
workforce
9
months
at this job
10

Branch Bank Supervisor

Managed a staff of 5-10 sales associates and tellers.

  • Shared overall responsibilities for the branch sales goal to be attained.
  • Coached/Motivated, trained, provided work direction and communicated feedback to branch staff: assisted in the recruitment and hiring of personnel.
  • Scheduled staff as necessary to meet customer service needs while minimizing compensation expenses. Recommended and initated disciplinary actions.
  • Effectively managed the department functions while meeting and adhering to corporate, legal, and regulatory policies. Implemented guidelines, and requirements regarding compliance. Maintained security measures and vault requirements.
  • Opened a variety of financial accounts. Experienced cash handler.
Candidate Info
4
years in
workforce
3
years
at this job
AS
Business Administration
Business Management

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