Automotive Service Writer Resume Samples

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Automotive Service Writers are front office workers in services and represent intermediates between customers and the mechanic. Responsibilities such as greeting customers, listening to their concerns, preparing orders, estimating costs and advising on alternatives are common experience in Automotive Service Writer resume samples. Skills required to those seeking to work as Automotive Service Writers are technical expertise, courtesy, very good communication skills, attention to details and being able to explain complex automotive procedures to customers. Based on our example resumes, this job requires a high school diploma and industry experience.

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1

Automotive Service Writer

Prioritized work flow to obtain increased customer satisfaction level and quicker repair times during prolonged periods of inclement weather

  • Maintained and organized service department
  • Proficiently entered customer and vehicle information into onsite computer system
  • Diagnosed and repaired to specifications - brake and hydraulic, exhaust, suspension and alignment on domestic and foreign vehicles
  • Kept store management aware of mechanical repair problems
  • Assisted other technicians in performing technical activities
Candidate Info
1
year in
workforce
1
year
at this job
C
Certificate
2

Automotive Service Writer

Assisted customers with information in regards to parts compatibility for their motor vehicles

  • Scheduled service appointments, and wrote repair orders, and implemented customers schedule maintenance follow up process
  • Positively contributed to the clients shopping experiences by properly handling all store functioning and personal to meet max sales performance
  • Organized displays in the front of the store for customer automobile care
  • Coached new employees on the proper techniques of handling customers as well as using the equipment provided to perform the job duty
Candidate Info
2
years in
workforce
2
years
at this job
BS
Biomedical Sciences
3

Automotive Service Writer

Followed checklists to verify that all important parts were examined

  • Organized work records and filed reports
  • Guided mechanics with decisions concerning repair and replacement of parts
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Recommended and helped customers select merchandise based on their needs
Candidate Info
5
years in
workforce
2
years
at this job
4

Automotive Service Writer

Greeted customers in a courteous manner and determined their automotive needs.

  • Generated computer work orders to schedule repairs in a timely and efficient manner.
  • Monitored on floor "shelf" inventory and replenished where necessary.
  • Completed all purchases at register.
Candidate Info
42
years in
workforce
5
years
at this job
BA
Advertising Design And Photography
Liberal Arts
5

Automotive Service Writer

Issued Repair orders to six technicians

  • Scheduled and organized appointments for the maximum billable labor hours per day
  • Answered Customers phone calls
  • Used NAPA TRACS computer system to create repair orders, place parts orders and create vehicle repair estimates
  • Scheduled appointments for repairs to customers vehicles
  • Completed Maine state safety inspection on customers vehicles
  • Communicated with technicians on the needs and the safety of customers vehicles
Candidate Info
10
years in
workforce
4
years
at this job
6

Automotive Service Writer - Assistant Office Manager

  • Expedited daily scheduling and workflow of 5 full-time automotive technicians
  • Created, delivered, and explained automotive repair invoices
  • Audited customer accounts and vendor billing summaries to ensure consistent and timely correspondence
  • Employed technical knowledge to advise customers and technicians of proper repairs
Candidate Info
8
years in
workforce
8
years
at this job
BA
Psychology
MA
Industrial Organizational Psychology
7

Automotive Service Writer/advisor

Advised customers on service and repairs for their automobile.

  • Scheduled and maintained work flow to efficiently have customers' work completed as promised.
  • Advised and sold tires based on needs of the customer, optional fitments, and benefits.
  • Performed opening and closing of store to include balancing registers and deposits.
Candidate Info
3
years in
workforce
11
months
at this job
BS
Industrial Management
8

Assistant Automotive Service Writer / Porter

  • Greeted customers, taught vehicle maintenance, interpreted mechanical terminologies, provided automotive triage
  • Performed preliminary vehicle diagnoses via visual and chemical fluid inspection
  • Implemented new parking guidelines that greatly improved traffic flow and reduced customer wait times
Candidate Info
3
years in
workforce
1
year
at this job
BA
English
MS
Master of Science
Chemical Safety Data Manual
9

Automotive Service Writer

  • Consistently improving car counts, average RO's and personal sales each month contributing to overall profitability in one of the most successful independently owned automotive repair facilities on Long Island
  • Efficiently schedule and successfully manage all aspects of daily operations during owner absence
  • Continually complete ongoing industry education through various trainings, podcasts and personal research
  • Currently ranked number 20 on Auto Profit Masters list of the Top 200 Automotive Service Writers in 2011
Candidate Info
16
years in
workforce
5
years
at this job
Design/cad
10

Automotive Service Writer/stocker

  • Served as the liaison between tire and lube customers and vehicle repair technicians
  • Maximized department sales of service and parts
  • Maintained even and safe traffic flow by quickly moving vehicles to specific locations
Candidate Info
10
years in
workforce
2
years
at this job
BA
English Graduate

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