Automotive Service Manager Resume Samples

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Automotive Service Managers are in charge of purchasing and maintaining automotive equipment. Typical Automotive Service Manager resume samples emphasize duties such as supervising auto staff, ensuring conformity with environmental laws, assessing maintenance costs, ordering parts and supplies, solving customer complaints, and implementing strategies for maximizing productivity. A well-written example resume for Automotive Service Manager showcases qualifications such as leadership, technical expertise, supervisory abilities, teamwork, communication, and organizational skills. Candidates are required a Bachelor's Degree in a relevant field.

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1

Automotive Service Manager

Selected to assume management of a $1.2M service center plagued with performance and personnel challenges.

  • Quickly reversed downward spiral in revenue and performance levels. Started surpassing national CSI and FIRFT levels and topped the district regularly. Stabalized personnel issues.
  • Achieved record-high 45% - 47% DPP retention levels. Exceeded gross profit year-on-year goals.
  • Developed marketing programs that produced ROI's of $17-$23 in new revenue per every $1 spent.
Candidate Info
13
years in
workforce
1
year
at this job
C
Six Sigma Principles
Business Management
2

Automotive Service Manager

Supervised regular processes of service department including reaching sales goals, customer relations, and team organization.

  • Surpassed monthly sales goals consistently by an average of 50% in gross profit to the company with innovative sales techniques.
  • Developed a customer expansion program that improved the company's competitive advantage.
  • Implemented dynamic team process strategies that resulted in operational production growth and motivation.
Candidate Info
8
years in
workforce
8
years
at this job
AS
Economics
BBA
Finance
MS
Finance
3

Automotive Service Manager

Managed all functions of service department for Mazda & Subaru dealership that included direct management of the service departments for both Mazda and Subaru, as well as the cashiers and rental agents which included direct management and supervision of 24 employees

  • Trained new and existing staff on day-to-day operations and specific job duties
  • Developed marketing strategies for customer acquisition and retention
  • Sustained high level of customer satisfaction while striving to exceed sales and profitability goals
  • Reviewed applications, scheduled and conducted interviews, hired, and terminated when necessary
  • Created and implemented compensation plans for dealership departments
Candidate Info
34
years in
workforce
2
years
at this job
HS
High School Diploma
Business Administration
4

Automotive Service Manager

Successfully managed 14 service technicians, one foreman, one dispatcher, and three service writers

  • Processed approximately 1,050 service repair orders per month
  • Improved CSI scores from a below district average to an above district average in six months
  • Maintained CSI scores in the top 20% of Chevrolet dealerships
  • Implemented successful tire, battery, and road hazard programs
  • Doubled the number of alignments performed each month
  • Trained, coached, and developed new service advisors and monitored their progress
  • Processed weekly payroll for technicians using Reynolds & Reynolds operating system
  • Designed monthly customer retention service reminder and service specials sent out via mail and Internet
  • Became 100% certified as a General Motors Service Manager in five months
Candidate Info
13
years in
workforce
11
months
at this job
BS
Business Administration
5

Automotive Service Manager

Managed a service department consisting of Three Auto Techs and Eight GS Tire Techs

  • Scheduled technicians to meet repair service appointments, assisting with daily work routines
  • Maintained a safe and clean service environment, while maintaining all equipment and the facility with minimal capital outlay
  • Maintained customer relations to ensure long term growth in sales and profits and retained customer satisfaction by ensuring the delivery of quality work
  • Maintained purchasing accounts and met budget objectives
  • Provided cost estimates for auto repair, tire sales, repairs and associated sales
  • Performed as Assistant Store Manager in absence of Store Manager
  • Exceeded goals in the area of sales units by 25%
  • Increased customer base by 10%
Candidate Info
8
years in
workforce
1
year
at this job
BS
Instrumental Music
MS
Management
MS
Operations
6

Automotive Service Manager

Responsible for leading the activities within the shop to achieve positive sales results. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services.

  • Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using "bay management" techniques.
  • Inspected and monitored work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
  • Investigated accidents and injuries and prepared reports of findings.
  • Monitored employees' work levels and reviewed work performance.
  • Requisitioned materials and supplies, such as tools, equipment or replacement parts through numerous venders.
  • Conducted worker safety training in repair and maintenance techniques, operational procedures, and equipment use.
  • Proficiently used the Requisition Order Writer and the VAST automotive management system to complete estimates and actual costs for materials, labor and services.
Candidate Info
21
years in
workforce
8
years
at this job
HS
High School Diploma
7

Automotive Service Manager

  • Advanced to the position of Automotive Store Manager with a section of 30 personnel.
  • Supervised and provided guidance to automotive repair team
  • Received and inventoried parts.
  • Maintained and supplied all service record, financial invoices, and employee evaluations.
  • Ensured 100% customer satisfaction.
Candidate Info
5
years in
workforce
3
years
at this job
HS
High School Diploma
HS
Airplane Repair
8

Automotive Service Manager

Manage daily operation of a high volume automotive repair facility.

  • Ensure profit margins and payroll dollars are at acceptable company standards.
  • Increased profit from 47k in 2012 to 186k in 2013.
  • Nominated by district management for Store Team of the Year 2013.
  • Service sales increase achieved to prior year in 28 of last 29 months.
  • Part of team that achieved Top Profit Store 2010 Northeast Zone.
Candidate Info
10
years in
workforce
7
years
at this job
BS
Journalism
9

Automotive Service Manager

Managed all customer relations and service/sales consultations while maintaining a high satisfaction rate

  • Managed a team of technicians, delegated work and provided leadership in all service processes.
  • Trained and provided necessary support to new employees.
  • Coordinated with shop owner and developed ways to improve sales and retention of customers.
  • Managed the part inventories to improve job time completions and maintained vendor relationships.
  • Assisted shop owner with guidance on new shop equipment purchases including the state of existing shop equipment.
  • Ensured operation and services all vehicles were followed according to safety regulations and quality assurance.
  • Developed employee work standards and performed monthly employee performance reviews
Candidate Info
22
years in
workforce
18
years
at this job
10

Automotive Service Manager/ Shop Foreman

Supervised and provided assistance with repairs and maintenance of equipment and vehicles.

  • Delivered detailed estimates to customers after completing an initial inspection/ diagnosis.
  • Managed staff in order to successfully make deadlines.
  • Maintained accurate business reports and service records.
  • Preformed skilled mechanical work including: dent removal, frame repair, glass replacement, painting (including prep work).
  • Provided training for new staff on shop technology, equipment and safety.
  • Effectively answered customer service related questions and issues.
Candidate Info
14
years in
workforce
11
years
at this job
Medical / Emergency Driving
Electronics Engineering/ Cad

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