Auto Damage Appraiser Resume Samples

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Auto Damage Appraisers determine repair costs for insurance companies by estimating vehicle damage. Typical duties performed by an Auto Damage Appraiser are determining the extent of damage, preparing insurance forms, delivering cost estimates, and examining financial records. This job is suitable for someone who likes to follow set procedures and who can demonstrate the following skills in his or her resume: knowledge of vehicle structure and systems, financial expertise, customer service, accuracy, detail orientation, teamwork, and computer competences. Eligible example resumes make display of training in autobody repair.

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1

Auto Damage Appraiser

Maintain estimating variance within company goals. Write detailed appraisal, documentation and status reports. Maintain timely contact with Claimants and Insureds, and consistently exceed Aftermarket and LKQ usage.

  • Execute prompt salvage movement.
  • Prepare accurate total loss evaluations above company objectives.
  • Perform inspections of damaged cars at home body shops and salvage yards.
  • Set up all appointments and maintain 24-hour phone contact and 48-hour face-to-face with customers to ensure excellent customer service.
  • Manage a large territory and volume optimization of company's claim process model resulting in greater cost controls, as well as expense and indemnity reductions.
  • Complete annual continuing education requirements to maintain the competitive edge.
Candidate Info
24
years in
workforce
13
years
at this job
BBA
Insurance
BA
Business Adminstration
2

Sr. Auto Damage Appraiser

  • Estimate damages on all types of vehicles. Helped to create and implement a specialized program and training for Recreational Vehicle damage appraisal.
  • Rolled out and presented a customer service program to over 200 employees in our region.
  • Negotiate repairs and maintain good working relationships with shops. Frequently called by shops for technical inquiries. Audit and inspect Select Service facilities and repairs. Facilitate program and ensure compliance.
  • I-Car committee member, work with other volunteer committee members to determine classes to be delivered in our market throughout the year.
Candidate Info
7
years in
workforce
7
years
at this job
Mechanical Databases
Management
3

Auto Damage Appraiser

Meet with customers at repair shops, home, or salvage yard to view damage to property

  • Provide top notch customer service throughout claim experience
  • Investigate discrepancies between reported accident and visible damage to vehicle
  • Negotiate rates and labor hours with body shops
  • Write estimates on vehicles or properties, provide to customer and shop, and explain in detail all procedures
  • Sell customers on benefits of repairs vs replacement, and use of aftermarket parts vs OEM parts
Candidate Info
15
years in
workforce
5
years
at this job
BS
Criminology And Justice Studies
4

Auto Damage Appraiser

Contact customers to arrange times for inspection of vehicles

  • Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage
  • Take detailed photos that show proof of damages
  • Estimate parts and labor required to complete repair
  • Prepare documents describing recommended repairs and cost
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
AAS
Auto Collision Repair Technology
5

Auto Damage Appraiser II

Assesses damages to vehicles involved in collision and comprehensive insurance claims.

  • Utilizes excellent customer service abilities to assist policyholders and claimants through the claims process while answering any questions that may arise.
  • Demonstrates time management skills by planning appointments at auto body shops, residences and tow yards whilst answering phone calls throughout the day from customers, claims representatives and body shops.
  • Negotiates with body shops in order to reach an agreed price for each estimate.
  • Expands knowledge of automobile repair techniques by taking training for I-Car.
Candidate Info
11
years in
workforce
4
years
at this job
BA
Criminology
6

Auto Damage Appraiser

  • Investigate, evaluate, and complete accurate appraisals on damaged automobiles.
  • Work closely with customers to insure a successful transition through the claims process.
  • Handle and defuse confrontational situations with difficult customers face to face.
  • Maintain a high assignment closing rate with minimal managerial assistance.
  • Establish and maintain good time management skills to cover a multi-city work area.
Candidate Info
6
years in
workforce
4
years
at this job
Certification
7

Auto Damage Appraiser

  • Inspect and maintain claims through process in fixed auto repair express locations, and in a variety of field settings.
  • Work independently to complete insurance forms, estimates, issue and pay claims.
  • Scored number one in customer service for drive in estimates for quarter three at 97% satisfaction rating.
Candidate Info
8
years in
workforce
2
years
at this job
AA
Sociology
BA
Sociology
BS
Social Science
8

Auto Damage Appraiser

  • Active 6-20 License in almost all states including Florida.
  • Daily Duties include phone communication and status update, Updating Claim Center with any required documentation, required 4 field appraisals per day, complete supplements in timely matter. Update several tracking reports and schedule inspection appointments.
  • Member of the Virtual Total Loss team, Online Onsource team which handles claims as a desk appraiser while also handling field responsibilities.
  • Very knowledgeable with CCC estimating software, uploaded and maintained Directs rate tables for the entire United States. Handled must IT issues with CCC that occur on a day to day basis.
  • Leaned on for professional training and guidance for newer employees and returning veterans.
  • Pursuing I-Car Certification online and in classroom.
  • Assigned territory for claims is from West Palm Beach to Homestead.
  • Recently bought out by National General Insurance who uses Mitchell Ultramate, certified and trained in Mitchell.
Candidate Info
7
years in
workforce
2
years
at this job
BA
National Security Studies
9

Auto Damage Appraiser

  • After reciept of customer's information analyze the accident report and contact the customer to schedule inspection either at their residence or shop of choice.
  • Inspect the customer's vehicle and prepare an detailed estimate while addressing factors such as unrelated prior damage, use of aftermarket parts and endorsement policies.
  • Negotiate with bodyshops for fair labor rates and repair times.
  • Maintain working relationships with shops and deliver outstanding customer service.
  • Address customer concerns and inquiries in a knowledgable and sure manner with a high level of empathy and patience after highly traumatic events.
  • Keep customer informed of what repairs are going to be made to their vehicle, how long the repairs should take and then follow up with the shop to keep customer informed and extend additional days to rental if their are any delays.
  • To ensure accurate reimbursement to customers for total loss vehicles take a detailed analysis of the vehicle. Take detailed notes on condition ratings for the paint, seats, tires, engine and glass. Enusre that you check for all options on vehicle and add them to the total loss report.
  • Submit for CVR refund, salvage value and settle with customer
Candidate Info
17
years in
workforce
2
years
at this job
BS
Business Administration
MA
Business Administration
10

Auto Damage Appraiser

Write auto damage appraisals for Direct Repair Programs and for customers

  • Assist customers with claims
  • Keep customers updated on repairs and cycle time
  • Schedule repairs and dispatch to body shop technicians
  • Work with insurance companies to ensure a satisfactory claims experience
  • Order parts for all repair jobs from miscellaneous vendors
Candidate Info
11
years in
workforce
2
years
at this job
HS
Business

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