Assistant Front Office Manager Resume Samples

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Assistant Front Office Managers monitor front desk operations and supervise front office employees. They often work in hotels and greet customers making sure they feel welcome. The best example resumes for Assistant Front Office Managers emphasize courtesy, good communication skills, accuracy, proactivity and the ability to manage and motivate staff. Those seeking to work as Assistant Front Office Managers should make display in their resume of an educational background in tourism or hospitality studies. Some employers may require holding a Bachelor's Degree.

For more information on what it takes to be a Assistant Front Office Manager, check out our complete Assistant Front Office Manager Job Description.

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1

Assistant Front Office Manager

Assigned specific duties to Front Office staff to efficiently operate a 350-room hotel.

  • Assisted in the daily maintenance of room inventory status to achieve maximum revenue.
  • Supervised the activities and the service levels of 8 Guest Service Agents, and 4 Bellmen Attendants daily.
  • Coordinated activities with other hotel departments in order to increase levels of communication and guest satisfaction.
  • Acted as liaison between sales and front desk staff in order to ensure that all group events were executed perfectly.
  • Qualified sales leads and lead sales tours whenever Sales Manager was not on property.
Candidate Info
6
years in
workforce
8
months
at this job
BS
Hospitality Management
2

Assistant Front Office Manager

Cross-trained for a week with Housekeeping managers to get insight and experience.

  • Lead the department with other assistant managers after Front Office Manager not replaced.
  • Oversaw the hotel as a night manager for two weeks at a time on a rotating schedule.
  • Participated in the training, hiring, and documenting of all departmental staff.
  • Created positive experiences by engaging and welcoming guests as they enter and pass through the lobby.
  • Planned and moderated monthly department meeting and received positive feedback from peers.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Hospitality & Tourism Management
3

Assistant Front Office Manager

Handled upset guests and dealt with multiple tasks at once to ensure guest satisfaction

  • Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
  • Gained expert knowledge Microsoft programs, including Outlook
  • Maintained scheduling and payroll for ten associates
  • Created incentive programs to promote sales and customer service scores for the Front Desk team
Candidate Info
3
years in
workforce
8
months
at this job
BA
Science
4

Assistant Front Office Manager

Responsible for overseeing Front Desk and Security operation which consisted of training, coaching/counseling, empowering, and scheduling 15 associates. Continuously provide and maintain a safe environment and demonstrate exemplary customer service.

  • Performed check ins and check outs of guests as needed.
  • Followed up with all guest comment cards via email, mail, or telephone and provided any necessary service recovery.
  • Monitors payroll on a daily basis to ensure the maximum productivity while staying within budget.
  • Coordinates with all departments such as Housekeeping and Catering Sales to review daily events to offer the best support to employees and guests.
  • Continuously coached and counseled associates by role playing likely guest interactions and providing constructive criticism to better meet the expectations of the guest.
  • Attended and participated in meetings coordinated within the hotel as well as community meetings which focused on tourism and safety.
Candidate Info
9
years in
workforce
1
year
at this job
AS
Liberal Arts Of Education
5

Assistant Front Office Manager

Increased Service and Loyalty Tracking (SALT) scores by 30% during time at property.

  • Introduced an email system for all front desk agents to communicate.
  • Created a streamlined system for finding files and tracking guest needs.
  • Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates.
Candidate Info
2
years in
workforce
7
months
at this job
Biology
6

Assistant Front Office Manager

Ensured guest satisfaction and safety while spurring revenue for hotel. Provided high-quality hospitality to all guests through responsive issue resolution and assistance, serving as Manager on Duty.

  • Ensured that all Front Office employees were trained in the latest customer service techniques and tools.
  • Monitored scheduling and training programs of Lobby Assistant, Concierge, and Bell / Door Staff.
  • Implemented overbooking and selling strategies to spark enhanced revenues.
  • Calculated payroll and work schedules, and produced printed reports.
  • Performed and monitored required system audit functions.
Candidate Info
8
years in
workforce
1
year
at this job
AAS
Culinary Arts, Le Cordon Bleu
BS
Biology
7

Assistant Front Office Manager

Managed and Scheduled a team of 25 team members

  • Organized and trained Team on hotel general knowledge/brand standards in accordance with Hilton's Certification
  • Responsible for Guest Assistance Files and guest surveys and worked on how to improve hotel satisfaction & loyalty
  • Conducted and led Front Office pre-shifts and Front Office monthly meetings
  • Increased SALT Scores (Satisfaction And Loyalty Tracking) by approximately 2% in all categories
Candidate Info
6
years in
workforce
2
years
at this job
BA
Business Administration
MA
Hotel And Tourism Management
8

Assistant Front Office Manager

Worked with Food and Beverage staff to develop incentive program to drive dinner sales.

  • Developed Front Office incentive programs resulting in increased Associate Satisfaction.
  • Developed New-Hire training schedules and programs that directly impacted a positive Guest Satisfaction rating.
  • Controlled front office budget including processing invoices, assisted in Profit and Loss reviews, and ensured productivity was inline.
  • Assisted in making At Your Service a more efficient team by developing and implementing new processes.
Candidate Info
2
years in
workforce
2
years
at this job
AAS
Management System
9

Assistant Front Office Manager

Assisted in the opening of the 200 room property, including recruitment and training of front desk staff, creation and implementation of LSOP's, and development of training materials for front desk associates.

  • Acted as Manager on Duty 2-4 nights per week
  • Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction
  • Assisted FOM in managing web based reservations system by working closely with the Director of Sales to ensure that all negotiated rates were published and available for use
  • Created development plans for associates to assist them in professional growth with the company
Candidate Info
4
years in
workforce
6
months
at this job
BS
Hospitality Management
College Preparatory
10

Assistant Front Office Manager

  • Performed associate reviews and enforced progressive discipline, including Coach and Counseling sessions
  • Scheduled staff to ensure proper levels of customer service, while also meeting payroll demands
  • Managed the resort as the Manager on Duty five nights per week, dealing with escalated guest issues
  • Responded to Guest Assistance files and SALT/Medallia responses that required careful verbiage and critical thinking, while using advanced conflict resolution skills in escalated circumstances
  • Promoted increasing the revenue stream by using programs such as NOR1 and other methods
  • Conducted and set agendas for monthly BEC meetings with associates department-wide
  • Participated in employee recognition programs and ensured our property and employees met all Hilton brand standards, Allegiance Hospitality service standards and maintained a Triple-A Four Diamond Rating
Candidate Info
6
years in
workforce
4
years
at this job
BS
Recreation And Leisure Studies

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