Application Support Specialist Resume Samples

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Application Support Specialists are responsible for configuring and maintaining computer systems. Typical work activities mentioned on a well-written Application Support Specialist resume example include installing and upgrading software, providing technical support and training to users, optimizing system performance, and supporting corporate strategies. The ideal candidate showcases in his or her resume computer proficiency, communication, strategic planning, accuracy, problem solving orientation, and teamwork. Successful resume samples showcase a college degree in computer science or information technology.

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1

Application Support Specialist

Managed Windows NT, Optical, and Microsoft Exchange servers in five locations throughout the United States

  • Monitored and improved system performance by load balancing workflow servers to increase uptime from 90% to 99.9%
  • Implemented Viewstar imaging and workflow applications to generate a 30% improvement in technical support to users of multiple operating systems
  • Performed benchmark testing to measure effectiveness of new web-based applications in a common operating environment
  • Identified disparate service levels for CIO and subordinate managers
  • Actively reviewed and improved current configuration and error handling procedures and maintained documentation
  • Drove improvement and enforced best practices in the current application configurations
  • Proficient with and maintained advanced knowledge of the in-house application(s)
  • Drove application improvements by working with internal Product/Engineering team
Candidate Info
4
years in
workforce
4
years
at this job
BA
Computer Science
MS
Management Information Systems
2

Application Support Specialist

Support eBIZ vendor management with supply chain application by assisting with script assistance, database design,
flat-file management. Create and maintain supply chain & vendor scorecards to track vendor part lead time
adherence.

  • Managed 20 suppliers IT staff integrate with proprietary inventory parts tracking application.
  • Created custom scorecard application with VBA MS Access / MS Excel tools.
  • Performed vendor site visits to support data continuity.
  • Managed supplier data integration appliance at user sites (Linux).
Candidate Info
15
years in
workforce
2
years
at this job
3

Application Support Specialist

Supported business users in day to day operations in Kronos, WolfePak, SharePoint, Dynamics AX, QuickBooks and Fleetwave.

  • Developed new template for uploading Pay Code edits into Kronos from spreadsheets.
  • Maintained appropriate user access to WolfePak in coordination with Accounting and Finance needs.
  • Produced documentation of processes and configurations for Kronos, WolfePak and Fleetwave applications to ensure continuity of systems and support.
  • Configured WolfePak to process vendor payments by credit card. This allowed FTSI to capitalize points accumulated on the credit card to cover 50% of total corporate travel each subsequent year.
Candidate Info
33
years in
workforce
2
years
at this job
BA
Accounting
MA
Finance
4

Application Support Specialist

Responsible for technical support for specific applications and systems used by SunTrust employees, utilizing computer software and other resources to provide production support.

  • Provided telephone support to users of the Commercial Loan system and other applications related to Commercial Lending
  • Diagnosed and resolved reported and ticketed problems related to certain business applications used within SunTrust including ACAPS, Commercial Loans, Data Scan, ELDR, Infolease and LEAD
  • Communicated clearly and courteously with internal customers
  • Provided excellent customer service and consistently met Level of Service
  • Provided documentation and problem-solving procedures for use by the Application Support Staff
Candidate Info
27
years in
workforce
3
years
at this job
HS
High School Diploma
C
Certificate
5

Application Support Specialist Tier

Key member of the Source Medical technical support team with main responsibility of responding to client product application and technical support concerns.

  • Promoted to team lead for outstanding quality and standards of service within two years of employment.
  • Answered the highest number of calls during elevated call volume.
  • Maintained highest percentage of resolved calls.
  • Worked closely with Tier 2 Tech Support to minimize call escalation maintaining a high individual close rate with first-time resolution.
Candidate Info
16
years in
workforce
2
years
at this job
HS
High School Diploma
AAS
Business Administration
BS
Business Management
6

Application Support Specialist

Provided level 1 and 2 application support of Vehicle Maintenance System (VMS). Support encompassed all first group locations in the U.S. and Canada. The scope of this support included 3,800 end users, 300 locations, and 2,500+ nodes.

  • Collaborated with 3rd party vendors for all hardware support and replacements.
  • Coordinated with level 3 server and network support groups for server outages and network connectivity issues.
  • Trained shop managers and mechanics on how to use the Web Fleet Assistant.
  • Created and managed new user accounts utilizing Active Directory.
  • Participated in a hardware disposal project involving data transfer of old equipment to new equipment. This involved coordination of shipping the old equipment back to the vendor in a timely fashion.
  • Provided software support for the following software applications: Adobe suite, Microsoft Office suite, NetMeeting, Symantec Antivirus, Internet Explorer, and HP print software.
  • Provided all support remotely using PC Anywhere, NetMeeting, and Remote Desktop.
Candidate Info
12
years in
workforce
11
months
at this job
C
Engineering And Data Communications
7

Application Support Specialist

Administered direct client support to litigation and executive management.

  • Developed standard operational procedures for common technical issues.
  • Organized and maintain Information Security knowledge base.
  • Established test plans and test cases for organizational hardware/software refresh.
  • Assisted in the technical refresh of 1000 desktop systems for customers and provided on-site support.
  • Provided 24x7 on call support to business critical users for support needs.
Candidate Info
9
years in
workforce
1
year
at this job
BS
Security & Risk Analysis
Technology
8

Application Support Specialist

Provided day-to-day application and operations support to users for CSG and AAD applications

  • Maintained billing system parameters in both the mainframe and GUI environments, billing statements, and service codes, code tables, discount codes, tech pool assignments, and work order print table
  • Analyzed, tested and troubleshot application related issues and implemented new software and product releases
  • Coordinated new project requests, secured signature approvals, document status, schedule and completion dates
  • Updated and opened trouble tickets in MAGIC and updated the Excel Spreadsheet
  • Organized files and ran programs to ensure functionality
  • Served as liaison between IT, vendors and internal departments
Candidate Info
27
years in
workforce
2
years
at this job
C
Medical Interpreting Services And Education
AS
Computer Science
BA
Management Information Systems
9

Application Support Specialist

Supported a comprehensive online recruitment network for the world's top-ranked graduate business schools and the companies that employ their students and alumni

  • Configured and updated customizable online interface for end users
  • Solved and escalated tickets pertaining to functionality, configuration and account issues
  • Worked closely with developers, programmers, and quality assurance
  • Regression tested for defects and utilized SQL Server Management Studio to obtain data
  • Documented, tested and implemented new features
Candidate Info
5
years in
workforce
8
months
at this job
BA
Scientific And Technological Communications
10

System Admin/application Support Specialist

Responsible for providing technical assistance and support of applications and related computer systems, hardware, or software.

  • Installed, modified, and repaired computer hardware, software and network systems. Ensured completion of computer and server backups.
  • Responded to technical inquires for several residential and commercial properties, as well as two hotels, a farm and golf club.
  • Managed 4 small projects: Migrations from windows environment to mac, Norton antivirus deployment, Infrastructure, POS and VOIP Upgrades
  • Provide on call support during outages, maintenance, and random overnight technical issues.
Candidate Info
6
years in
workforce
1
year
at this job
AS
Information Technology

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