Application Support Engineer Resume Samples

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Application Support Engineers collaborate with other internal teams and are responsible for solving a variety of application issues. Their responsibilities include improving application flow processes, handling quality assurance activities, solving technical issues, assisting customer support departments, and optimizing system performance. The most successful resume samples highlight qualifications like computer systems expertise, applications proficiency, customer service orientation, problem solving skills, attention to details, and proactivity. Eligible resumes make display of a Bachelor's Degree in a relevant field, such as computer science.

For more information on what it takes to be a Application Support Engineer, check out our complete Application Support Engineer Job Description.

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1

Application Support Engineer

Remote member of SMS's project team for the US Department of Veterans Affairs migration from various service desk tools (Remedy, Serena, and CA SDM 12.6) to the Single Tool environment: CA SDM 12.7.

  • Worked with stakeholders across the country to gather requirements for new systems and reports
  • Communicated with the client to obtain an understanding of their environment, challenges, escalation processes and apply that information to support the smooth transition to the new helpdesk application
  • Utilized existing structure to translate ticket categories and group names to the new system structure
  • Identified and escalated issues with the migration to ensure they were addressed and resolved
  • Derived and tracked action items to ensure the project is completed on time and with minimal downtime to the client
  • Configured SDM 12.7 from scratch to adequately fit the clients needs
Candidate Info
17
years in
workforce
1
year
at this job
BS
Technical Management
2

System Engineer / Application Support Engineer

Provided technical support to customers across the nation for GE's Centricity Radiology Information Systems and Stentor PACS Systems. Provided analysis of operating systems, database subsystems, and system management to diagnose and resolve issues and enable successful software installations, upgrades and other system management projects.

  • Ensured all customer sites were up and running by utilizing proactive monitoring tools. This increased customer up time to 95%.
  • Achieved distinction as a top engineer with one of the highest closed cases without requiring escalation.
  • Trained new engineers in providing proactive support to customers.
  • Installed and implemented NextNine Proactive Monitoring Software which was the primary tool used to monitor all RIS and PACS customers.
Candidate Info
19
years in
workforce
12
years
at this job
Information Technology
Information Technology
3

Application Support Engineer

Liaise with customer engineering, product engineering teams in London, Slovakia to develop hot-fix solutions for U.S based customers. Managed multiple customer projects / issues and hot-fix delivery schedule, work order evaluations, hot-fix design and implementation.

  • Led in customer service process re-structuring and improvement, contributed in implementing CRM systems using Salesforce, Excel VBA to generate customer facing reports.
  • Worked with bank transaction monitoring programs in assisting regulatory issue such as fraud and money laundering. Trained in various sentinel products and performance tuning, setting up data feed scheduler, work with tasks on schedule.
  • Resolved problem in operation glitches, data feed timing issues, Web Sphere set ups and work with job scheduler. Collaborated with project management teams with Sandbox deployment.
  • Developed, maintained customer environments using VMware Server and workstation, Centos OS 3.5, DB2, Oracle 9i and Searchspace products.
  • Coded in data processing to solve JVM memory bottleneck problem. Worked with tuning and optimization Java JVM and database deadlock detection.
Candidate Info
13
years in
workforce
2
years
at this job
BS
Electrical Engineering
MS
Electrical Engineering
4

Application Support Engineer/regulatory Messaging Compliance & E-discovery Specialist

Installation, configuration, administration and end user support for five independent installations of C.A. Message Manager 12.1 throughout the globe. Previous product, known as iLumin Assentor 3.4 also supported.

  • Health monitoring for environment that processed approximately […] messages daily.
  • Provided support for SMTP routing, IIS 6.0, SQL 2000 and 2005.
  • Migrated all functionality from bank hosted environment to vendor hosted solution, Autonomy Message Manager (S6).
  • Performed Incident/Change Management functions via IBM Maximo. Identified required changes and updates, generated and controlled change management documentation and managed execution.
Candidate Info
9
years in
workforce
2
years
at this job
5

Application Support Engineer (contractor)

Developed and modified Oracle SQL queries to access and refine financial data

  • Compiled data and department metrics into reports for directors' examination of processes
  • Responsible for maintaining 100% uptime for tax calculation system
  • Administered WebLogic server nodes handling millions of dollars in tax calculation daily
  • Coordinated development team with business users for system deployment and modifications
  • Created and maintained project documentation
  • Provided system support for department user base and data analysts
Candidate Info
10
years in
workforce
7
months
at this job
BS
Computer Science
6

Application Support Engineer

Managed all Production Issues with assigned applications (Unifi, Appian, BRMS proprietary software, SBA 2000, SBA loan origination) running on Oracle, SQL 2008 R2, JAVA,

  • Supported applications, revising, updating, creating and improving stored procedures, problem solving and providing documentation as required, including root cause analysis.
  • Installed, Deployed, and supported Appian BPM project using J2EE, Spring, Apache, JBOSS EAP
  • Researched, prepared detailed specifications, designed tests, debugged, and installed, and modified computer software in various platforms in a complex and integrated systems environment
  • Special Projects, implementation of new software, patching servers, troubleshooting, light project planning. (i.e Java JRE upgrade across several applications, Coordinated Migration of servers to new data center).
Candidate Info
15
years in
workforce
1
year
at this job
AA
Humanities
BA
Business Administration / Finance
7

Network Reporting UNIX / Application Support Engineer

Served as Technical Support Lead for all Network Reporting UNIX systems, handling second-tier support for technical and developer questions from customer base ranging from application support and end-user questions to problems accessing customer-facing systems.

  • Owned and drove the resolution process for applications issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents. Helped resolved windows login issues, isolated missing web reporting data and correct daily reporting process errors.
  • Updated/maintained CISCO Firewall rule sets for Network reporting UNIX Systems, reducing customer tickets.
  • QA tested the Network Reporting InfoVista VF2 software, shortening release schedules. Maintained the bug tracking system.
  • Automated many processes in IT maintenance, IT development, and business operations using Perl, Shell Scripting and SQL.
  • Implemented XML into the daily Network Reporting Topology file processing.
  • Developed and maintained effective relationships with engineering, DBA's and customer support teams.
Candidate Info
4
years in
workforce
4
years
at this job
Computer Science
8

Application Support Engineer

Responsible for resolving escalated cases from call center using T-SQL to identify errors and bugs and to build solutions for data issues.

  • Install, configure, and troubleshoot our Enterprise software package by remote access means. UAT of new release installations and content.
  • Mentored and trained junior members of team in SQL querying, database design, and reporting.
  • Lead group in project to build an on-line Employee Evaluation tool.
  • Build several internal tools and customized reports in in C#/ASP.NET.
  • Project Management of department projects.
  • Recognized as Outstanding Employee of the 4th Quarter 2013.
Candidate Info
15
years in
workforce
2
years
at this job
C
Network Administration
BS
Criminology
9

Application Support Engineer

Provided system maintenance and status reports

  • Installed, un-installed and maintained Topaz Agents
  • Tested client custom dashboards, monitored real time Data Script Workflow, set thresholds, enabled, disabled and removed applications and conducted performance monitoring and troubleshooting
  • Developed and distributed availability and performance analysis reports
  • Trained 15 new team members in all aspects of application support engineering
  • Processed daily and weekly reporting logs which provided valuable process improvement information
  • Saved over $500 per year by regularly verifying information through regular Audit reporting
  • Automated database backup and scheduled virus scans on a weekly basis saving significant amounts of time and money
Candidate Info
8
years in
workforce
1
year
at this job
MA
International Business
10

Application Support Engineer

Application support for a large and highly customized help desk system with 4,500 users and 50,000 documents.

  • Diagnosed and corrected all software code issues for software written in HTML, Perl, JavaScript and Java.
  • Installed all patches and upgrades.
  • Created monitoring, automation, metrics and utility scripts using Korn Shell, Perl, Oracle SQL and JavaScript and Java.
  • Wrote Oracle SQL for ad hoc and monthly reports requested by upper management or users.
  • Implemented and executes the disaster recovery scheme.
  • Resolved user tickets for front-end issues.
  • Completed coding and maintained a TinyURL application written in Perl, and utilizes Apache web server directives.
  • Ensured all platforms were AT&T Security Policy and Requirements (ASPR) compliant.
Candidate Info
21
years in
workforce
4
years
at this job
AAS
Data Processing
BS
Computer Science

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