Application Support Analyst Resume Samples

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Application Support Analysts implement and maintain computer systems. Usual work duties listed on an Application Support Analyst resume example include providing technical support to users, preparing documentation, training staff, improving system usability, and supporting corporate strategies. Candidates interested in an Application Support Analyst position should highlight in their resumes computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork. A Bachelor's Degree in information technology or a similar field is often required by employers.

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1

Application Support Analyst

Managed Defect Management project for various Treasury Services applications to track issues, work with vendors on change management, ultimately be fixed in future Releases and reduce the number of recurring issues. Provided 2nd level application support on the applications.

  • Provided 2nd level support to RemitOne, CMS, and kEOPs Financial Lockbox applications.
  • Updated and create incident management tickets in the Peregrine call tracking application
  • Identified defects within RemitOne Lockbox application, worked with vendor and project management team on a code change and new fix in upcoming Release. This resulted increased efficiency in batch processing with no errors or transmissions missed and thus reduced the number of incidents.
  • Create, monitor and update defects in Quality Center
  • Installed applications in test environment for testing purposes
  • Wrote and executed SQL queries for reporting and research purposes.
Candidate Info
15
years in
workforce
7
years
at this job
BA
Business Administration
MS
Master of Science
2

Application Support Analyst

Performed Tier 2 Application support in a very visible and highly demanding IT Operations environment for HP's E-commerce (pre and post sales) E-business, B2B portal and Order Manager Applications. Established new user accounts/passwords, utilized active directory; monitored and updated permissions rights for users. Performed connectivity and login activities and unlocked user accounts and reset password while formulating effective solutions to issues/defects. Managed users access roles and help desk support requests. As a tester, participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts. Technical Skills Utilized: Oracle E-business Suite, Hewlett Packard B2B Portal, Order Manager, SAP, Remedy (Clarify and Quest) and Excel.

  • Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot hardware/software issues.
  • Ensured that complex defects and problems were resolved through production releases and upgrades.
  • Wrote and updated process support documentation.
  • Developed new processes for internal and external users.
  • Utilized knowledgebase tools to transfer technical & business knowledge to team members.
Candidate Info
5
years in
workforce
5
years
at this job
AS
Business Administration
Business Administration
3

Application Support Analyst II

Provide second-level application software support for multiple products. Analyze system errors and troubleshoot network, server, and database errors. Document system bugs; report to Development team.

  • Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
  • Provided business capability of running own reports by requesting reporting dashboard for most commonly requested data.
  • Increased knowledge and allowed for quicker turnaround on incoming requests by providing process and procedure documentation for colleagues and business users for software applications being supported, which led to better understanding of application and functionality.
  • Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
  • Performed software application and disaster recovery testing, ensuring business-readiness following failover.
  • Decreased system errors through discovery of redundant data within database, which led to working with Development team on clean up of data.
Candidate Info
17
years in
workforce
5
years
at this job
HS
Business / Technology
4

Lab and Application Support Analyst

Responsible for walk-up, desk-side, phone, and chat support for more than 1000 employees of a multinational biotechnology corporation.

  • Configured, maintained, and troubleshot issues for research lab computer systems and applications.
  • Created batch files and modified html and PowerShell code for various enterprise applications.
  • Authored and distributed dozens of knowledge articles for troubleshooting procedures, process refinement, and general information.
  • Tested and refined computer image and application interoperability during a company-wide IT transition.
  • Managed printer services including server and printer configuration, resupply, troubleshooting, and maintenance.
Candidate Info
13
years in
workforce
2
years
at this job
BA
History
MA
Management And Leadership
Computer Engineering And Networking
5

Tier 2 Application Support Analyst

Provided application support services to users regarding usage and issues of all supported software for Genesis Rehab Services

  • Troubleshoot analyzed, and implemented solutions for issue resolution.
  • Researched and documented program errors. Recorded all issues in the CRM software system.
  • Rolled out the new electronic documentation software ( Rehab Optima) to 200 plus locations.
  • Provided hardware setup and training classes to all users for electronic documentation software.
Candidate Info
18
years in
workforce
2
years
at this job
Business Administration
6

Tier 2 Application Support Analyst

Provided application support services to users regarding usage and issues of all supported software for Genesis Rehab Services

  • Troubleshoot analyzed, and implemented solutions for issue resolution.
  • Researched and documented program errors. Recorded all issues in the CRM software system.
  • Rolled out the new electronic documentation software ( Rehab Optima) to 200 plus locations.
  • Provided hardware setup and training classes to all users for electronic documentation software.
Candidate Info
18
years in
workforce
2
years
at this job
Business Administration
7

Application Support Analyst

I work as a member of a team to maintain worldwide production billing and reporting systems. This includes providing frontline support applications developed in house, and working with third-party vendors to isolate and correct software fault. On a daily basis, I am responsible for taking ownership of trouble tickets, interacting with the end-user to isolate the true nature of the problem, and bringing both internal and third-party vendor assets to bear as required to resolve the problem.

  • Provided support for the successful deployment of multiple iterations of the MetraNet billing system.
  • Served as the point of contact within the Billing and Reporting group for UNIX related problems.
  • Successfully created and deployed a web GUI that was capable of connecting to remote Windows servers and controlling services on that machine.
Candidate Info
13
years in
workforce
6
years
at this job
AS
Associate of Science
8

Application Support Analyst

Sr. Application Support Analyst/Programmer for software management help desk supporting clients and employees of an international brokerage and clearing firm. One of a team of 8 analysts providing database, software and integration support for 18 global offices across the USA, Europe and Asia in a 24-hour fast-paced environment.

  • Developed Trade Load ETL programs processing bi-directional trade data between iSeries server and NYBOT Exchange’s TANDEM servers.
  • Assisted with iSeries Webserver implementation project creating web-based client solutions.
  • Trained, mentored, and assisted London-based 1st level support analysts and developers.
Candidate Info
8
years in
workforce
3
years
at this job
C
Web Development
Information Technology & Communications
9

Application Support Analyst

Maintained key relationships that resulted in continual client purchase of annual multi-million dollar support contracts.

  • Facilitated weekly calls with Care Managers and Consultants to provide training on ways to reduce care costs and improve quality of care.
  • Consulted on product enhancements on behalf of the client to more efficiently streamline workflow.
  • Supervised Customer Leads on change package scheduling and client facing communication.
  • Jointly responsible in helping company achieve highly coveted National IT Support award.
Candidate Info
6
years in
workforce
4
years
at this job
BS
Electrical Engineering Technology
MA
Informatics
10

Application Support Analyst

Support and troubleshoot software applications including both proprietary and non-proprietary

  • Supported customer facing ecommerce websites and mobile applications
  • Salesforce.com account maintenance, setup and training of business users
  • Monitor application performance using Splunk and BMC TMART
  • Analyzed problems and implemented solutions, ensuring solutions were captured in knowledge base
  • Conducted iPad training for the sales organization to support adoption of a mobile platform
  • Worked and communicated business critical issues across multiple teams
Candidate Info
14
years in
workforce
2
years
at this job
HS
High School Diploma
HS
High School Diploma
AAS
Information Technology

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