Acting Team Leader Resume Samples

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Acting Team Leaders are employees required to act as team leaders when necessary. Their responsibilities include scheduling shifts, guiding employees, assigning tasks, providing customer service, allocating resources, prioritizing work, taking corrective actions, and updating records. Based on our collection of resume samples for Acting Team Leaders, essential qualities include leadership, flexibility, alertness, customer focus, supervisory skills, attention to details, and computer competences. Post secondary education is often seen on Acting Team Leader resumes, as well as training in business, computing, human resources, and management.

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1

Acting Team Leader/ Global Credit Administration

Currently ranked in the Top 50th Percentile of the Network (13 out of 27 Team Leaders)

  • Earned the MVP Team Leader title within Segment H for 5/ of 7 months in this position
  • Coached 4 CCPs out of the bottom 10% and into the Top 10% of the Segment
  • Designed an assertive workshop that was used in collaboration with the assertive committee to implement an Assertive Training Course for GCA
  • Awarded the Top Team Leader award for the 2nd Quarter
  • In the month of August, 7 out of the 9 CCPs that reported to me, were stack ranked in the top 25% of the Network (which included 2nd Shift CCPs)
  • Developed 10 CCPs to performance levels that granted them positions in Higher Level Segments
Candidate Info
9
years in
workforce
3
years
at this job
Business Administration
Entrepreneurship
2

Acting Team Leader

Responsible for complex business and residential orders to ensure timely, provisioning of dial tone lines and ancillary products and services for the Business/Consumer Division.

  • Appointed as acting Team Leader coaching 15 associates in developing skills for problem solving of customer issues resulting in a 25% sales increase.
  • Effectively facilitated training and coaching for over 30 new associates to meet post-training job requirements and meet performance targets resulting in 25% sales increase.
  • Conducted over 20 training sessions to associates and mid-level management in the accumulation of returned Verizon accounts improve quality of service and increase productivity by 5%.
  • Developed training material for returned customers resulting in an increase in service order speed and accuracy from competing telecommunication companies.
  • Recognized for training and coaching 15-30 new associates
Candidate Info
6
years in
workforce
2
years
at this job
BA
Arts
MA
Business Administration
3

Acting Team Leader

Directed and supervised the inventory and maintenance of tools, materials, office equipment and company vehicles.

  • Oversaw provision and inspection of company equipment and ensured timely delivery to clients.
  • Coordinate with Sales and Technical Divisions regarding stocks of fast moving items and ensure its availability.
  • Ensure that all needed office supplies and equipment are delivered to user in a timely manner.
Candidate Info
5
years in
workforce
1
year
at this job
BS
Electrical Engineering
MA
Business Administration
MS
Information Management
4

Business Customer Service Specialist/sr. Specialist/acting Team Leader

Provided world calls customer service to corporate account while balancing the needs to the customer and the company. Assist representatives with escalated calls quickly and effectively, while maintaining a professional approach. Maintain quality control and customer satisfaction records. Coordinated roll out of new products and training for production floor. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Coach and mentored 20+ new customer service representatives, while enhancing employee performance and attendance through daily mentoring, one-one's, discussions and motivational strategies. Ensure strict adherence to company policies and procedural guidelines.

  • Selected to train new call center representatives how to properly answer calls, set up new customer accounts, enter orders and authorizations.
  • Awarded "Be the Reason Award" for outstanding customer performance 2005 and 2007
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Candidate Info
7
years in
workforce
5
years
at this job
HS
High School Diploma
5

Acting Team Leader, Retail Customer Service

Manage temporary staff of sixteen bankers through coaching; monitoring and motivating them to reach their full potential in servicing customers. This would ensure they would become full time employees.

  • Approved timesheets
  • Conducted real-time call monitoring with feedback to the banker
  • Successfully managed through coaching, monitoring and motivating 50% of that team to successfully migrate to the floor as permanent full time phone bankers.
Candidate Info
20
years in
workforce
1
year
at this job
AS
Business Administration
BS
Supervision And Management
6

Java Programmer (acting Team Leader)

Assumed Team Lead responsibilities for the Java development team in August 2006, after official Team Leader resigned and the position was left open until my departure. Prepared detailed project documents, such as design, WBS, test cases, etc., and estimated implementation costs for Java development projects. Designed, implemented, and delivered various Java applications, while staying within the estimated costs.

  • Persuaded manager and director to approve a total revamp of the existing Web Services application under my direction, after identifying, documenting and presenting flaws of existing Web Services application to senior managers. Initiated and spearheaded the Web Services redesign efforts from requirements analysis through deployment.
  • Interviewed, assembled, trained, and led a team of Java developers to overhaul the Web Services application. Directed and delegated tasks to team members, and ensured a successful on-budget completion of the project, which reduced development time for future requirement changes and increased application efficiency, scalability, interoperability, and usability.
  • Streamlined the development process by instituting the use of new frameworks, tools, and automations, thereby reducing development effort and time through highly reusable code, encouraging good practice, and increasing release frequency of working software.
  • Optimized performance of various end-of-day processes, and achieved a 25% increase in execution speed.
Candidate Info
4
years in
workforce
1
year
at this job
BS
Computer Science W / Minor
Project Management
7

Staff Nurse, Acting Team Leader

Assessed, planned, organized, implemented, and evaluated nursing care for individuals and families

  • Directed activities of the team in the absence of the team leader
  • Participated in patient planning rounds and conferences
  • Documented and reported pertinent information to team leaders and other health team members
  • Oriented nursing graduates
  • Participated on Policy and Procedure Committee
  • Authored and delivered speech on the professional image of nursing. Videotape made of speech and was used in the orientation of new nurses.
Candidate Info
8
years in
workforce
8
years
at this job
BS
Nursing
8

Acting Team Leader

Completed [company name] Fork-lift certification, for class C fork-lift operation; Propane-refilling-qualified

  • Managed teams of 4 to 35 garden shop workers during holidays and periods of large activity
  • In charge of inventory and internal auditing
  • Implemented and enforced a zero-tolerance rule for unethical employee behavior, bringing inventory discrepancies to a halt; active participant in the hiring and employee review processes
Candidate Info
4
years in
workforce
2
years
at this job
Business Management & Administration
9

Acting Team Leader / Senior Specialist

Responsible for maintaining and improving workflow of the operations unit.

  • Supervised operation of the support unit to maintain workflow, delegating when necessary.
  • Improved and maintained Sun Down rule from 82% to 92% daily during 1994.
  • Completed all month end reports using Excel Spreadsheet.
Candidate Info
4
years in
workforce
2
years
at this job
BS
Business Administration
10

Acting Team Leader

Lead of team with 5-8 team members in the daily operations of consumables and the backroom.

  • Organized schedules and delegated tasks to achieve the goals.
  • Promoted a clean and safe working environment.
  • Helped promote great guest service to exceed guest expectations.
Candidate Info
7
years in
workforce
7
months
at this job
BBA
Business Management

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