IT Support Technician Cover Letter

IT support technicians also referred to as desktop support technicians or computer support specialists, offer technical and maintenance assistance to users experiencing issues with their hardware and software systems. Assistance is provided in numerous ways such as over the phone or online. IT Support Technicians have a range of responsibilities that revolve around troubleshooting to identify and resolve computer-related problems from installing hardware, updating software, compiling reports to recommending industry products to improve productivity.

Among the diverse skills in the IT Support Technician’s toolbox are:

  • A strong desire to help others.
  • Exceptional analytical abilities to resolve problems quickly and competently.
  • A methodical approach to problem-solving and troubleshooting
  • Excellent technical capabilities
  • Excellent communication skills
  • A computer-related degree

Are you applying for an IT Support Technician position? Use the sample cover letter below as a guide for writing your own..

For help with your resume, check out our extensive IT Support Technician Resume Samples.

Dear Ms. Shaw,

Please accept my application for the IT Support Technician position at Sheffield Solutions Ltd. I have attached updated resume along with this cover letter for your consideration. You will find that my skillset, experience, and qualifications meet your requirements detailed in the advertised job description. I have a Bachelor’s degree in Computer Information Systems from California Regional University and have spent the last four years providing excellent client support and conducting routine maintenance support at HRM Tech Solutions. In my role as an IT Support Technician, I was required to maintain accurate, comprehensive reports of all IT-related systems including desktops and laptops and IT hardware, installing, configuring and maintaining PCs, identifying and resolving hardware and software problems and providing on-site and off-site end-user training.

In my four years at HRM Tech Solutions, I was able to build on my innate skills to perform my duties effectively. I am a resourceful individual with excellent problem-solving skills. My interpersonal skills enabled me to build positive working relationships with the team I worked with and internal and external clients.

A summary of my career highlights appears below. For more detailed information, please refer to my enclosed resume.

  • Successfully resolved more than 350 troubleshooting tickets in a timely manner
  • Solved a variety of intricate technical, network and printer issues.
  • Gained expertise in diagnostics, end-user support, and problem identification.

I am confident that my diverse range of skills and experience will be an asset at Sheffield Solutions Ltd. I hope you find my application holds substantial proof to invite me for an interview. I look forward to meeting with you. Thank you for your time.

Sincerely
Sam Steeples