Grocery Stocker Job Description
A Grocery Stocker manages all aspects of the grocery department’s stock levels including taking inventory, replenishing products as needed, receiving incoming inventory and ensuring products are appropriately positioned. This job may also require some level of customer service, particularly if the Grocery Stocker is working during store hours.
Grocery Stockers typically work in grocery stores or in the grocery department of department stores. They may work unconventional hours at stores that are open all night or stocking inventory overnight while the store is closed.
Grocery Stocker Duties and Responsibilities
In order to manage grocery inventory, a Grocery Stocker performs many different tasks. We analyzed job listings for Grocery Stockers in order to identify these core duties and responsibilities.
The Grocery Stocker is responsible for maintaining clean and orderly spaces. They must organize shelves both out on the store floor and in the back room. This includes managing returned product and misplaced items. They also mop, sweep floors, help with spills and generally ensure the store looks presentable for customers. Often they’re responsible for collecting organizing the carts in front of the store, as well.
Grocery Stockers must assist in the receiving of product, as well as loading and unloading it in the back room. From there, they bring product out onto the floor in order to adequately stock the grocery shelves. They must refill displays and maintain inventory levels, checking products as they go for quality, freshness, damage, and price accuracy and resolving any product issues. They also assist in ordering specific products based on the needs of the store.
Ensure Display Standard Operating Procedures
In order to ensure that inventory is displayed in a way that is compliant with standard operating procedures for both the store and the product manufacturer, the Grocery Stocker must oversee proper product placement, rotation, positioning, storage, and handling. They must display items according to manufacturer guidelines, and they’re usually responsible for building displays and endcaps as well.
Because Grocery Stockers are often a main point of contact for customers wandering aisles in search of specific product, they must have a vast knowledge of store product availability and location in order to provide these customers with assistance. They often act as customer service representatives for the store, answering any questions customers might have.
Grocery Stocker Skills
Displaying excellent communication skills, Grocery Stockers assist customers while maintaining the grocery department inventory. To do this, they are also very detail-oriented and organized people. Flexible individuals, they adapt well to unforeseen events and respond quickly to customer issues.
Core skills: Based on job listings we looked at, employers want Grocery Stockers with these core skills. If you want to work as a Grocery Stocker, focus on the following.
- Demonstrating ability to complete heavy lifting tasks
- Being able to work overnight, weekends, and holidays
- Possessing effective communication skills
- Knowing how to operate a pallet jack
- Having basic math skills
- Showing an ability to help customers
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Grocery Stocker toolbox and broaden your career options.
- Customer service experience
- Forklift training
- Stocking experience
- On the job safety training
- Understanding product rotation
Grocery Stocker Resources
We searched the Web to find the best industry resources to help you continue exploring a career as a Grocery Stocker. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage.
On the Web
Progressive Grocer – A blog with grocery and supermarket industry news
Whole Foods blog – The official Whole Foods blog with grocery tips and recipes
Food Marketing Institute Blog – A blog that supplies “the voice of food retail”
National Grocers Association – Nationwide association of grocers
Grocery Manufacturers Association – A national association of grocery manufacturers
The NGA Show – Association for independent grocers
Grocery Stocker Books
How to Build a Grocery Store Business – A comprehensive guide to starting your own supermarket
Grocery Revolution – An analysis of the new focus on consumers
Grocery Store Business Plan Template – A template and guide for creating a grocery store business plan
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