Furniture Sales Manager Job Description

Furniture sales managers are employed at small, locally owned furniture shops, within the home furnishings department of retail stores, and at “big box” stores. They assist customers on the floor and also handle administrative tasks in the store office, so they must have the flexibility to work in both environments. Furniture sales managers work in a fast-paced setting and are often required to work 10- to 12-hour shifts six to seven days a week, occasionally even on holidays. An interest in and knowledge of household furnishings is a plus for potential job candidates. Employers also seek self-motivated, reliable candidates who possess a positive attitude and excellent interpersonal skills to fill this position.

 

Furniture Sales Manager Duties and Responsibilities

The size of the store may affect the furniture sales manager’s duties, but there are some common core tasks associated with this position, such as:

Train Sales Associates

Furniture sales managers teach store sales associates selling techniques, how to use company computer systems and programs, and educate them on the products that they are selling to meet sales goals and provide good service to customers.

Conduct Sales Meetings

Changes occur on an almost daily basis: new products come in, products are discontinued, prices change, and new promotions are started. Furniture sales managers hold daily sales staff meetings to make sure sales associates are aware of these changes.

Monitor Inventory

Furniture sales managers keep track of furniture items in stock and place restock orders as needed to ensure that there is adequate inventory on hand to meet the needs of customers.

Handle Customer Issues

To maintain customer satisfaction and retain clientele, furniture sales managers address and resolve customer complaints received in person, over the phone, and through email.

Develop Strategies

Developing strategies to improve product performance and increase sales and profitability is a key part of a furniture sales manager’s role.

 

Furniture Sales Manager Skills and Qualifications

Successful furniture sales managers have a bachelor’s degree in a business-related field, supervisory experience, and experience in marketing and merchandising. Other skills and qualifications that employers typically seek include:

  • Math skills – they must have the ability to calculate sales commissions and accurately balance the cash register or drawer
  • Analytical thinking – furniture sales managers analyze competitors and internal data to determine and modify sales strategies and process improvement areas
  • Accounting – they are responsible for budget management, payroll maintenance, general accounting, and petty cash fund management
  • Leadership – it’s the furniture sales manager’s job to lead the sales associate team in reaching their individual and department sales goals. This is accomplished through coaching, mentoring, and training
  • Communication skills – furniture sales managers work with external vendors and internally interact with sales associates, office staff, and general managers, so effective communication is necessary for them to do their job efficiently

 

Furniture Sales Manager Education and Training

Furniture stores typically seek sales managers who have a bachelor’s level education. Other highly sought-after qualifications are prior sales, merchandising, customer service, and supervisory experience.

 

Furniture Sales Manager Salary and Outlook

Furniture sales managers earn an average salary of $57,000. The pay scale for this position ranges from a low of $32,000 to a high of $112,000.

The outlook for this job is tied to the growth of the furniture industry. The Bureau of Labor Statistics projects an average growth rate of 7 percent through 2026.

 

Helpful Resources

The resources below will help you learn more about working as a furniture sales manager:

The High-Impact Sales Manager: A No-Nonsense, Practical Guide to Improve Your Team’s Sales Performance – authors Norman Behar, David Jacoby, and Ray Makela have over 50 combined years of sales leadership experience. They use their knowledge to provide readers with advice and tips on hiring the best candidates, behaviors that drive performance and how to use them to manage sales performance, how to produce accurate sales forecasts, personalized sales coaching, and how to motivate and inspire greatness in their team

What They Don’t Teach You in Business School: Real-World Sales and Service Skills You Need to Win and Wow Clients! – Michele Fleury uses “tried and true tactics” in her illustration of basic communication, sales, and customer service techniques that sales professionals can use in their business and client relationships. Fleury relies on her 25 years of experience in corporate sales and small business ownership to teach readers about effective communication techniques, customer issue resolution, contract creation, and obtaining positive client reviews

National Association of Sales Professionals – founded in 1991, NASP is currently the largest virtual community of sales professionals in the world. This community “links career-minded professionals together forming a nationwide peer network.” Benefits of membership include: job opportunities, coaching, online webinars, and courses including certifications such as Certified Professional Sales Person (CPSP) and Certified Professional Sales Leader (CPSL)

The Sales Management Association – this LinkedIn group is the only global cross-industry association for sales-focused managers. It promotes professional development, peer networking, best practice research, and thought leadership. With nearly 1,500 members, the group’s primary focus is the management of virtual and regional training and networking events. These events include small workshops that focus on core sales management skill sets and an annual Sales Force Productivity Conference that centers on sales effectiveness

 

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