Front-End Supervisor Job Description
Front-end supervisors manage all front-end company activities so that the organization runs as smoothly as possible. They handle cash and bookkeeping duties, coordinate with other departments, train new staff members, and deal with customer service queries and complaints. Front-end supervisors typically work full-time schedules and may need to work evenings or overtime if a high-priority task is coming up to its deadline. This job is best suited to experienced leaders who have great communication and interpersonal skills, problem-solving abilities, and good business acumen.
Front-End Supervisor Duties and Responsibilities
The company a front-end supervisor works for will determine the exact duties they carry out. Based on job listings we analyzed, their duties typically involve:
Provide Department Support
Front-end supervisors support all departmental functions, from managing customer requests and resolving any issues to ensuring that all front-end processes run smoothly.
Front-end supervisors ensure that all department orders are fulfilled and that there’s adequate stock and accurate retail pricing so orders go out properly and without issue.
Coordinate Team Members
A key aspect of this job is ensuring that all team members are aware of their job duties and that the team runs collaboratively. Front-end supervisors inform staff of any promotions on both a regional and national level and notify them of any issues that need to be resolved that day.
Hire and Train New Employees
Front-end supervisors are responsible for training new staff and making sure they’re familiar with company processes, systems, and regulations.
Perform Bookkeeping Duties
Front-end supervisors help manage cash drawers and bookkeeping tasks for the department, ensuring that accounts are accurate and resolving any discrepancies.
Front-End Supervisor Skills and Qualifications
Front-end supervisors must motivate their staff, provide clear instructions, and remain organized at all times. Typically, employers require a high school diploma as well as the following abilities:
- Leadership skills – front-end supervisors must motivate their teams and build trust among staff, so leadership skills are crucial for success. They must also keep aware of company processes and ensure that all team members adhere to them
- Interpersonal skills – front-end supervisors must work well with colleagues and customers of all different backgrounds, so great interpersonal skills and professionalism are vital
- Organization skills – this job requires the ability to stay organized whether dealing with staff rotas or filing reports and documents
- Multitasking – front-end supervisors often deal with multiple tasks at once, so they need to manage their time effectively without compromising the standard of their work
- Communication skills – front-end supervisors must clearly articulate instructions, tasks, and deadlines so that their staff know exactly what they’re supposed to be working on each day. For this, strong communication skills are important
- Problem-solving skills – front-end supervisors also handle customer service, so they need good problem-solving and critical thinking skills to find resolutions to customer problems and complaints
Front-End Supervisor Education and Training
The minimum requirement to become a front-end supervisor is a high school diploma, although some employers may prefer candidates with a college degree in business or a similar subject. Applicants for this role need demonstrable multitasking, leadership, and sales experience, as well as a proven ability to work well under pressure.
Front-End Supervisor Salary and Outlook
The median annual salary for front-end supervisors is $35,000, according to PayScale. Front-end supervisors in the 10th percentile earn around $23,000 annually, while the highest paid earn close to $62,000 a year. Some companies offer packages that can reach up to $4,000 in bonuses.
Just over half of employers offer dental plans and medical insurance as part of their benefit packages.
We’ve collected some of the best resources to help you determine if this job is right for you:
The Essential Supervisor’s Handbook: A Quick and Handy Guide for Any Manager or Business Owner – this guide provides expert advice for both new and experienced supervisors, with explanations, advice, and inspiration. It covers a wide variety of topics, from team leadership and the legal aspects of hiring and firing to handling workplace challenges
Perfect Phrases for Managers and Supervisors – communication is key when working as a front-end supervisor, and this book makes it easier to manage in today’s workplace. From encouraging cooperation to setting the right tone for mutual trust and respect, the text teaches supervisors how to build a more collaborative working environment
Awesome Supervisory Skills: Seven Lessons for Young, First-Time Managers – this concise and easy-to-follow guide shares must-have supervisory skills, like motivating teams and dealing with coworkers who don’t enjoy their job
Workforce Management Professionals – over 19,000 people have joined this LinkedIn group for management professionals, making it an ideal place to network, learn new tricks, share knowledge, and find job opportunities
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