Dispatch Manager Job Description
Dispatch Managers control the workflow of employees at warehouses and call centers. It is their responsibility to ensure all goods are accounted for each shipment, and to ensure each shipment arrives on time. This is not your typical office position. Dispatch Managers work directly on the warehouse or call center floor to make sure everything gets done. It involves being on your feet for long periods and can sometimes involve lifting and moving product. The shipping, manufacturing and logistics industries are the biggest employers of Dispatch Managers.
The role of Dispatch Manager is a supervisory position. It involves delegating tasks to warehouse employees, as well as training new hires. This role also requires someone who thrives in a collaborative environment, as the Dispatch Manager works with many other positions on the supply chain. According to the National Bureau of Labor Statistics, demand for Logisticians, which includes Dispatch Managers, is set to rise 7 percent through 2026.
Dispatch Manager Duties and Responsibilities
Ensuring arrivals and deliveries go smoothly involves several different duties and responsibilities. Our analysis of a handful of Dispatch Manager job descriptions has led us to create the following list of the most common Dispatch Manager duties and responsibilities.
Recruit and Train Employees
Like any supervisory role, the position of Dispatch Manager has elements of an HR position. Dispatch Managers are involved in the interviewing process of warehouse employees, and are also responsible for their onboarding.
Develop and Maintain an Efficient Workflow
This is where good organizational skills are necessary. Dispatch Managers are responsible for coordinating all of the work that gets done in a warehouse or call center on a daily basis. This process involves being in constant communication with senior management and others involved in the supply chain process.
Keep Records of Employee Productivity
Dispatch Managers must have a system for keeping track of each employee’s productivity, as warehouse work is a very results-orientated position. This duty involves disciplining, and sometimes firing, employees who don’t perform up to company standard.
Maintain Relationships With Suppliers and Vendors
In a lot of companies, the Dispatch Manager serves as the point of contact for those delivering supplies to a warehouse and vendors who have purchased the product stored in the warehouse. This requires good communication skills and the ability to write professional emails.
Prepare and Deliver Regular Reports to Senior Management
Dispatch Managers have to be comfortable talking with senior management. Part of their responsibility is to provide regular updates on everything that goes on over the course of a given time period. This requires one to keep a detailed log for each day.
Dispatch Manager Skills
The role of Dispatch Manager requires a combination of hard and soft skills to be successful. This is a fast-paced position that involves a lot of moving parts, so it requires someone who has above average organization and prioritization skills. This role is also a managerial position, so it takes someone who thrives in a leadership position to be successful. They have to be able to evaluate and develop talent, and they also have to be able to motivate their employees to give their best each day. In addition to these qualities, the following are skills one must posses in order to obtain employment as a Dispatch Manager.
- Interviewing prospective warehouse employees and onboarding new hires on company policies and procedures
- Using logistical software to coordinate both incoming and outgoing shipments
- Using organization and prioritization skills to delegate tasks to warehouse employees on a daily basis
- Negotiating orders and delivery terms with both suppliers and vendors
- Collaborating with senior management and other members of the supply chain on a daily basis
Dispatch Manager Tools of the Trade
- Inventory Management Software - This software is used to keep track of incoming and outgoing product.
- Microsoft Office – This is used to write emails and keep daily performance logs.
Dispatch Manager Education and Training
Most employers require Dispatch Managers to have a Bachelor’s Degree in Logistics, Business Management, Commerce, Transportation Management or a related field. Coursework covers things like logistics, inventory management, organizational communication and related subjects. There are certifications available depending on one’s industry of employment, but they are highly specialized and typically not required by employers. With that being said, such certifications make one more marketable in the job economy.
Dispatch Manager Salary
According to the National Bureau of Labor Statistics, the national median salary for Logisticians, which includes Dispatch Managers, is $74,170. Those in the top 10 percent make over $117,310, while those in the bottom 10 percent make below $45,380. The large gap is largely dependent on industry. Those who work for the government have an average salary of $82,660, while those in the wholesale trade industry have an average salary of $65,060. One’s regional area also affects salary.
Dispatch Manager Resources
Do you think you would be able to build a successful career as a Dispatch Manager? If so, check out the following resources to learn more about this career path.
The International Society of Logistics - Founded in 1966, the International Society of Logistics now has over 90 chapters in 50 different countries. This is a great organization for both practicing and aspiring
Institute for Supply Chain Management - The Institute for Supply Chain Management has been operating for over a century. Their Certified Professional in Supply Management (CPSM) certification is highly coveted in the industry. They’ve certified over 60,000 professionals in 30 countries since 2008, many of them Dispatch Managers.
Inbound Logistics – Inbound Logistics is one of the most well-known blogs in the industry. It is updated regularly with great articles, and also has a list of company profiles and other information relevant to Dispatch Managers.
Logistics Management - This publication originally got its start as a print publication in 1962. It is one of the most trusted publications in the industry and contains top information from industry experts.
Lean Supply Chain and Logistics Management by Paul Myerson – This book is one of the Industry standards for students looking to work in this industry. It contains all of the foundational information an aspiring Dispatch Manager needs to succeed.
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