Customer Service Rep Cover Letter

Customer Service Reps provide support to company clients by offering products and service information and solving a variety of technical problems. Typical duties of a Customer Service Rep include opening customer accounts, maintaining records, identifying customer issues, solving complaints, following up to ensure case resolution, answering to incoming calls, building client relationships, and adhering to customer service policies and guidelines.

Those looking to pursue a career as a Customer Service Rep should highlight the following assets in their cover letters:

  • Customer support experience
  • Excellent communication and listening skills
  • Computer competences
  • Problem-solving orientation
  • Technical aptitudes
  • Selling skills and persuasion
  • Being able to handle escalated customer issues
  • Multitasking and working under pressure
  • Time management

Similar Customer Service Rep skills can be seen in the cover letter sample provided below.

For help with your resume, check out our extensive Customer Service Rep Resume Samples.

Dear Mr. Casillas:

Please accept the enclosed resume in response to your posting for a new Customer Service Rep. As a highly skilled and successful customer service and support specialist with more than 11 years of experience ensuring outstanding customer experiences, I possess a wide range of knowledge and talents that will allow me to contribute toward your success through this role.

My background includes successfully enhancing customer response strategies, maintaining superior customer relationships, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Throughout my experience, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.

The following achievements demonstrate my qualification for this position:

  • Consistently earning recognition from management, peers, and customers for outstanding achievements in customer service and commitment to top-flight quality.
  • Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
  • Record of success in complementary skills including inside sales, project management, and staff coaching and development.
  • Establishing solid and trusting relationships through exceptional communication and interpersonal skills.

My proven dedication to optimizing customer service and sales success will contribute immensely to the success of Hot Foot in this role. Thank you for your consideration; I look forward to speaking with you soon.

Sincerely,

Robert F. Moulton