Courtesy Clerk Job Description
Courtesy Clerks are also known as Baggers, but what they do goes beyond bagging groceries. It is a customer service role. In addition to bagging groceries, they perform any task involved with making sure the customer has an excellent shopping experience. Courtesy Clerks work in grocery stores or big-box retail stores, often on nights and weekends. It involves being on your feet for extended periods of time and lifting bags of groceries continuously.
Courtesy Clerk is an entry-level customer service position. It is a stepping-stone position for those looking to ultimately ascend into a retail management role. Courtesy Clerks typically answer to the Front-End Manager. According to the Bureau of Labor Statistics, demand for Cashiers, which includes Courtesy Clerks, is set to rise 2 percent through 2024.
Courtesy Clerk Duties and Responsibilities
We analyzed several Courtesy Clerk job descriptions to create the following list of the most relevant Courtesy Clerk duties and responsibilities.
Courtesy Clerks are responsible for assisting cashiers in providing an excellent last impression to each customer. This involves bagging groceries and carrying heavy items to the customer’s vehicle. It also involves maintaining a positive, upbeat attitude.
Help Customers Find Products
Most products in a grocery store have fixed locations, but some products are rotated based on the current promotion. It is the responsibility of the Courtesy Clerks to know the location of everything so they can direct customers looking for a specific product.
Arranged and Stock Products
Courtesy Clerks assist Visual Merchandisers in arranging and merchandising products based on the current week’s sales and promotions. This can involve lifting products and constructing visual displays.
Maintain Knowledge of Current Sales and Promotions
To provide the best possible service to customers, Courtesy Clerks have to know the current week’s sales and promotions, as well as the location of these promotional items.
Ensure Shopping Areas are Clean and Organized
While grocery stores do employ custodial staff, it is up to the Courtesy Clerks to monitor the shopping areas to make sure they stay free of spills. They also make sure products stay in the right place.
Courtesy Clerk Skills
The role of Courtesy Clerk is a customer service position that requires mostly soft skills to be successful. A good Courtesy Clerk is a people person who has a passion for providing excellent customer service on a consistent basis. They have to have the patience and conflict resolution skills to deal with customers who come in with complaints. They also have to have compassion so they can go above and beyond in helping elderly and handicapped customers. Finally, Courtesy Clerks have to be able to easily shift between tasks, as what they have to do during the course of a day can vary wildly. In addition to these character traits, the following skills are needed to find employment as a Courtesy Clerk.
- Maintaining knowledge of sales and promotions through listening actively in daily sales briefing
- Organizing products on shelves based on knowledge of company visual standards
- Collaborating with cashiers to provide excellent customer service at the point of sale
- Using conflict resolution skills to de-escalate customer complaints
- Communicating with custodial staff to keep store floor free of hazardous spills
Courtesy Clerk Education and Training
The role of Courtesy Clerk is an entry-level position in the retail world. One can find employment at this position with just a high school diploma. Most of the education comes through on-the-job training. This is a position that can lead to a management position based on experience, and wouldn’t require additional schooling.
Courtesy Clerk Salary
According to Glassdoor, the national average salary for Courtesy Clerks is $23,386. Those at the bottom of the scale make $20,000, while those at the top of the scale make $28,000.
Courtesy Clerk Resources
Do you want to find a job as a Courtesy Clerk to pursue a career as a retail manager in a grocery setting? If so, check out these resources below.
National Retail Federation – This is the largest organization for retail workers and has members who occupy all retail positions, including many Courtesy Clerks. This is an excellent organization for those who see themselves moving up the retail ladder.
National Grocers Association – This is a trade organization that has a regularly updated blog and newsletter, which cover trends within the industry. While this information doesn’t directly relate to the duties of a Courtesy Clerk, it’s good information to pay attention to if they plan to advance.
Supermarket News - Supermarket News is an industry standard when it comes to covering the latest trends in the supermarket industry. This is an excellent resource for Courtesy Clerks who plan on advancing in the industry.
Progressive Grocer - Progressive Grocer is a blog that is always up on the latest innovations in the grocery industry.
Grocery: The Buying and Selling of Food in America by Michael Ruhlman – This is a wonderful read for anyone interested in how the modern supermarket functions in the 21st century.
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