Call Center Agent Cover Letter

Call Center Agents provide assistance to customers using email, telephone, and chat applications. Their functions include ensuring customer service, providing technical support, and selling products and services. Examples of Call Center Agent duties include: taking phone calls, identifying customer issues, diagnosing technical problems, providing solutions, answering to inquiries, maintaining call records, taking orders, calling customers back if they can’t solve the issue on the spot, and making sure customers are satisfied with their intervention.

A well-written example cover letter for Call Center Agent should focus on the following job abilities:

  • Technical skills
  • Customer service orientation
  • Patience and diplomacy
  • Excellent listening and communication skills
  • Attention to details
  • Problem-solving abilities
  • Computer proficiency
  • Professionalism and telephone etiquette
  • Multitasking
  • Teamwork

Comparable Call Center Agent skills are visible in the sample cover letter provided beneath.

For help with your resume, check out our extensive Call Center Agent Resume Samples.

Dear Mr. Green:

With this letter and the attached resume, I would like to express my sincere interest in the Call Center Agent position you have available. As a skilled communicator and problem-solver with 12+ years of experience ensuring outstanding customer service within high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company.

My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction.

The following achievements demonstrate my qualification for this position:

  • Excelling in consecutive call center service and support positions since 2004 for The Company Store, Crate and Barrel, and Pottery Barn, respectively; evaluating and recommending products to meet customer needs and expectations, entering customer orders into databases, investigating and resolving issues, and providing requested information to customers in a professional manner.
  • Promoted to assume additional responsibility of processing returns and exchanges for The Company Store within just four months of hire; subsequently chosen to train new hires on return and/or exchange protocols.
  • Four-time recipient of Employee of the Month award with Pottery Barn in recognition of outstanding customer service and support.

My proven dedication to optimizing customer service and sales success—along with my exceptional interpersonal, analytical, and time management talents—will contribute immensely to the success of your company.

Thank you for your consideration, and I look forward to speaking with you soon.

Sincerely,

Evelyn D. Dailey