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Additional Customer Service Resume Samples
Customer Service Supervisor Resume Samples
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10+ years of experience
Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers.
- Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.
- Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis.
- Trained and coached team of 5 representatives to deliver high standard of customer service.
- Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
- Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.
- Worked proactively with management team and maintained awareness of upcoming events.
- Completed voluntary customer service supervisor training to identify and understand different personalities within a team of representatives.
10+ years of experience
Served as Customer Service Supervisor for legal supply and printing business that provided law firms and corporate legal departments with all types of business materials for a professional look.
- Managed 8-10 employees and supported 40 outside and inside legal sales representatives
- Created job descriptions and promotional levels within the department and facilitated training for new and existing employees
- Handled the hiring process, payroll, special projects and reports
- Implemented additional sales program that increased revenue and a comprehensive commission program for the CSR's
10+ years of experience
Provided excellent customer service along with knowledgeable assistance to our guests.
- Prevented casino losses using awareness, attention to detail and integrity.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Trained over 80 new staff members.
- Provided required daily and weekly reports figures and client track records.
- Performed opening duties, including counting cash and checking all equipment for proper functioning.
- Supervised a team of 20 people.
0-5 years of experience
Established and improved processes related customer relations and document processing resulting in greater organization and tracking.
- Maintained scheduling, training, and periods of leave for twelve personnel.
- Conducted intensive research for problematic official travel reimbursements, reporting to the executive and department managers for corrective actions.
- Trained and mentored five team members within a team of twelve personnel on federal
10+ years of experience
Managed staff scheduling of agent assignments and supervised the efficient execution of their duties
- Provided prompt and accurate information to customer queries
- Tackled issues and ensured timely resolution of problems
- Recommended and approved NWA/[company name] have same fare structure to utilize unused seats, which increased profits over one million annually for Northwest
0-5 years of experience
Earned a promotion after 7 months
- Supervised calls of other employees who were trying to sell computer/internet products to prospective customers.
- Prepared weekly metrics to track sales, termed customers, and resolved delinquent accounts.
- Prepared spreadsheets with customer information obtained during phone calls.
- Contacted customers who were delinquent on their accounts.
- Resolved various customer's service issues
- Answered telephone calls from customers who were responding to advertisements and persuaded them to purchase new products.
0-5 years of experience
Catalyzed stronger customer service by establishing relationships, policies, process improvements, and methodologies that boosted customer relations at each checkpoint.
- Guaranteed customer satisfaction by acting as key contact for issue resolution & customer advocacy.
- Created cross functionality in support of customer satisfaction by working with marketing, fulfilment, pricing, sales, product support, and executive staff departments/teams.
- Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areas.
- Drove performance by implementing/analyzing key metrics and dashboards.
- Salvaged 80% of product that would have been destroyed at loss by implementing commission-based compensation program that enabled specialists to earn $700-$1,050 in commission.
- Decreased call transfer rate from 45-15% by implementing training and other initiatives.
- Drove down call and order defects by 30% by developing Six Sigma whiteboard game.
- Reduced fraud by developing returns and claims procedures and creating Access databases that assisted with gathering, tracking, and reporting information.
10+ years of experience
- Awarded achievement for highest quality in technical support in 2008, 2009, and 2012
- Hired, trained, and transitioned over 900 employees while opening two customer service call centers.
- Promoted to Supervisor after only three months of customer service operations.
- Achieved lowest average call handling time for my team in 2002 and 2003.
6-10 years of experience
- Managed teams of 11 - 24 Customer Account Executives to support residential internet, phone and video services.
- Resolved difficult subscriber questions or problems concerning all products while achieving daily metrics which included sales and fewer truck rolls.
- Ensured competence of Customer Account Executives through training and development.
- Expedited customer escalations and follow ups for prompt resolutions and customer satisfaction.