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Additional Customer Service Resume Samples
Guest Relation Officer Resume Samples
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0-5 years of experience
Handled VIP amenities and arrivals, messaging and guest relations.
- Received and handled guests' complaints and coordinated with Duty Manager to resolve issues.
- Ensured room availability to maximize occupancy.
- Identified opportunities to upgrade customer service with latest technology.
- Ensured a high level of customer service was consistently maintained.
- Supervised, oriented and coached staff to ensure the completion of required tasks.
0-5 years of experience
Handled VIP amenities and arrivals, messaging and guest relations.
- Received and handled guests' complaints and coordinated with Duty Manager to resolve
- Ensured room availability to maximize occupancy
- Maintained positive relations with other staff and departments.
0-5 years of experience
- Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate
- Arranged customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner
- Coordinated with the requests of guests to other departments such as housekeeping and concierge
0-5 years of experience
Responsible for all executive guests including checking in, checking out, booking.
- Answer guests phone calls in a nice courteous manner, handling their demands and concerns.
- Inspecting tower rooms.
- Concierge service, ticket issuing and confirmation, accommodation, transportation sightseeing and restaurant reservation for the volume of 160 rooms and suites.
- Handling guest inquiries in a courteous and efficient manner and report guest complaints to supervisors if no immediate solution could be found and assure follow up with guests.
- Fully conversant with all services and facilities offered by the hotel.
0-5 years of experience
Creating a pleasant atmosphere for guests while accommodating at the facility.
- Performing the tasks of responding to the queries and request of guests and clients.
- Handling the responsibilities of managing guest relation activities of the organization.
- Coordinating with the request of guest to other departments like housekeeping and pantry.
- Performing the tasks of attending as well as answering incoming and outgoing call.
- Transferring respective calls to the concerned person of the departments.
0-5 years of experience
Assistance to the guest relating all Hotel matters
- Daily Front Office procedures; Assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,
- Supervising of Front Office operations, assistance to MOD (Manager on Duty) in handling all the daily activities, rate confirmations for the guest, special treatment for VIP
- Operation of Check-in and accommodating the guest
- Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment
- Everyday communication with the guests
- Telephone contacts and negotiations, reconfirmation of the guest's tickets, up-selling,
0-5 years of experience
Greeting guests at lobby, helping at the front desk during arrival and departure
- curtsey calls, room inspections
- answering the Guests complaints and needs, following repeater guests during the stay
- Follow up VIP guests, guest's birthdays, guest's special requests.
0-5 years of experience
Greet guest/client promptly and professionally
- Handle inbound/outbound phone traffic efficiently
- Responsible for creating, editing and cancelling reservation
- Accountable in handling guest/client and companies' account
- Assist in troubleshooting computer and network predicament
- Help perform night audit and oversee the safety and security of the hotel, as well as manage any enquiries punctually and effectively
0-5 years of experience
Assist guests efficiently and courteously.
- Carry out all front office related functions of allocating rooms for the arriving groups and check them in the hotel's system.
- Ensure the hotel guests are having quality services and resolve their complaints.
- Sustain courteous attitude and professional appearance.
0-5 years of experience
- Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
- Attend to Guests’ enquiries, requests, complaints and compliments
- Monitor departmental costs to ensure performance against budget
- Ensure proper training and procedures are in place to ensure provision of quality services
- Attend to crisis or emergency situations and perform service recovery
- Record the details of events in Duty Manager Log Book and to take necessary actions
- Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
- Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- Display a high degree of professionalism and integrity as befitting a member of management.